Payment Systems Delivery & Operations Engineer / Lead

maybank singapore limited; Singapore; On-site; SGD 140,000 - 210,000; Full time

Job summary

Maybank Singapore Limited is seeking an experienced technology leader to drive end-to-end delivery, resilience, and evolution of critical payment platforms. You will oversee deployments, operational management, and regulatory compliance to support growth in digital payments.

The role requires managing high-availability platforms, coordinating 24x7 incidents, and leading cross-functional teams in an Agile, regulated banking environment.

Qualifications

• Degree in Computer Science, IT, Engineering or related discipline.
• Experience leading enterprise-scale payment system implementation and operational management in banking or financial services.
• Strong understanding of payment processing, transaction systems, and regulatory requirements in high-volume, real-time environments.
• Hands-on experience managing incident, change, release, and production support processes focusing on system integration and continuous improvement.
• Proven ability to lead cross-functional teams, manage external vendors, and deliver technology initiatives in Agile and regulated environments.
• Excellent stakeholder management, communication, analytical, and problem-solving skills enabling collaboration across functions.

Responsibilities

• Lead end-to-end delivery of payment system initiatives from requirements to post-production support.
• Manage high availability and resilience of payment platforms such as FAST, IBG, PayNow, PNDN, and EDP.
• Coordinate 24x7 incident management and root cause analysis to restore services.
• Drive software releases, infrastructure upgrades, security patching, and changes with minimal risk.
• Ensure governance, change management, and regulatory compliance.
• Coordinate industry testing and regulatory programs to maintain system integrity.
• Monitor performance and implement reliability improvements.
• Maintain technical docs and runbooks for payment systems.
• Collaborate with Business, Technology, Infrastructure, Risk, Operations, and vendors to deliver on time and budget.
• Lead proactive problem management and automate processes for resilience.

Skills

Cross-functional leadership

Stakeholder management

Analytical thinking

Problem solving

Communication

Education

Degree in Computer Science/IT/Engineering

Tools

Java

SQL

Spring Boot

Hibernate

Microservices

REST APIs

Docker

Kubernetes

Jenkins

Git

MySQL

PostgreSQL

MongoDB

Oracle

IBM MQ

Shell

Perl

Groovy

RHEL

UNIX

Dynatrace

Splunk

Grafana

Job description

Join our Technology team to lead the delivery, resilience, and evolution of the Bank's critical payment platforms. Drive end-to-end implementation, operational management, and compliance to support strategic growth in digital payments.

Responsibilities

• Lead end-to-end delivery of payment system initiatives, including gathering requirements, designing solutions, testing integrations, planning deployments, implementing changes, and supporting post-production operations
• Manage and ensure high availability and resilience of critical payment platforms such as FAST, IBG, PayNow, PNDN, and EDP
• Coordinate 24x7 operational support by managing incidents, conducting root cause analysis, and restoring services within agreed service levels
• Drive software releases, infrastructure upgrades, security patching, and change implementations while minimizing operational risks
• Ensure compliance with governance, change management, operational, and regulatory standards
• Coordinate industry-wide testing, certification exercises, and payment-related regulatory programs to maintain system integrity
• Monitor system performance to identify and implement improvements that enhance reliability, scalability, and operational efficiency
• Maintain comprehensive technical documentation, operational procedures, and knowledge repositories for payment systems
• Collaborate with Business, Technology, Infrastructure, Risk, Operations teams, and external vendors to deliver solutions on time and within budget
• Lead proactive problem management and strengthen operational resilience through process optimization and automation

Preferred competencies and qualifications

• Degree in Computer Science, Information Technology, Engineering, or related discipline with experience leading enterprise-scale payment system implementation and operational management in banking or financial services
• Strong understanding of payment processing, transaction systems, banking operations, and regulatory requirements in high-volume, real-time payment environments
• Hands-on experience managing incident, change, release, and production support processes focusing on system integration, operational excellence, and continuous improvement
• Proven ability to lead cross-functional teams, manage external vendors, and deliver technology initiatives in Agile and regulated environments
• Excellent stakeholder management, communication, analytical, and problem-solving skills enabling effective collaboration across Business, Operations, and Technology functions

Preferred technical expertise

• Programming languages: Java (17/21), SQL
• Frameworks: Spring Boot, Hibernate, Microservices
• Architecture: REST APIs, Event-Driven Systems
• DevOps tools: Docker, Kubernetes, Jenkins, Git
• Databases: MySQL, PostgreSQL, MongoDB, Oracle
• Payment platforms: Universal Payment Platform (UPP), Common Payment Gateway (CPG)
• Middleware: IBM MQ, Sterling Connect:Direct
• Scripting: Shell, Perl, Groovy
• Operating systems: Red Hat Enterprise Linux (RHEL), UNIX
• Monitoring and observability tools: Dynatrace, Splunk, Grafana

Only shortlisted candidate(s) will be notified.