Patient Service Specialist/Officer/Associate

Cultivar Staffing & Search; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

A healthcare staffing service in Singapore seeks a Patient Service Specialist to enhance patient front-line service. Responsibilities include managing patient registration, handling billing and collecting payments. The ideal candidate is service-oriented, has strong communication skills, and experience in a fast-paced environment. A minimum GCE O Level or Diploma in related fields is required, and knowledge of clinic management systems is a plus.

Qualifications

• Prior experience in customer service, front desk, or clinic operations is an advantage.
• Able to multitask in a fast-paced environment.
• Fluency in English; knowledge of other local languages/dialects is a plus.

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Manage patient registration and appointment scheduling.
• Handle billing and payment collection.

Skills

Strong communication skills

Customer service experience

Multitasking ability

Service-oriented demeanor

Proficient in Microsoft Office

Education

Minimum GCE O Level or Diploma

Tools

Clinic management systems

Job description

Our client is looking for a Patient Service Specialist to join their team. You will be responsible for delivering excellent front-line service to patients, assisting with registration and appointment scheduling, managing billing and enquiries, and ensuring a smooth and positive experience throughout the patient journey with professionalism and care.

Key Responsibilities:

• Greet and assist patients and visitors in a courteous and professional manner.
• Manage patient registration, appointment scheduling, and rescheduling via phone or in-person.
• Verify patient information and ensure accurate data entry into the system.
• Handle billing, payment collection, and issuance of invoices and receipts.
• Coordinate with clinical teams to ensure smooth patient flow and reduce waiting times.
• Assist with insurance claims processing and necessary administrative documentation.
• Attend to general patient enquiries and provide clear information on clinic procedures and services.
• Manage the front desk and waiting area to ensure a clean and welcoming environment.
• Handle and escalate patient feedback or complaints when necessary.
• Support ad-hoc administrative tasks as assigned by the supervisor or clinic manager.

Requirements:

• Minimum GCE O Level or Diploma in any discipline (Healthcare Administration/Business preferred).
• Prior experience in customer service, front desk, or clinic operations is an advantage.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office and clinic management systems (e.g. GPConnect, Clinic Assist, or similar).
• Able to multitask in a fast-paced environment.
• Service-oriented with a pleasant and professional demeanor.
• Willing to work shifts, weekends, and public holidays (depending on clinic/hospital setting).
• Fluency in English; knowledge of other local languages/dialects is a plus.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each job move, and your past and expected salary.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Attn: Woo Gu Ming (R24123795)
Cultivar Asia Pte Ltd (MOM EA License: 19C8782)