Patient Service Officer (Admin / Novena / Shift work / 5 Days)

RMA CONTRACTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking a dedicated individual for a contract role focused on outpatient and inpatient registration and billing. The position involves managing patient inquiries, processing payments, and ensuring a high standard of customer service. With various shifts available, this role offers a comprehensive involvement in administrative functions within a vibrant healthcare environment.

Qualifications

• Experience in patient registration and billing is essential.
• Ability to handle insurance claims and financial counselling.
• Strong administrative skills for handling inquiries and reports.

Responsibilities

• Handle patient registration, billing, and perform visitor management.
• Conduct financial counselling for patients and manage inpatient admissions.
• Process payment collections and insurance claims.

Skills

Patient Registration

Billing

Visitor Management

Financial Counselling

Insurance Claims Processing

Administrative Tasks

Job description

Contract: 1 Year

Shift Hours: AM- 7am to 4.30pm, MD- 8.30am to 6pm, PM- 1pm to 8.30pm, Night- 10pm to 7.30am

Location: Novena

Outpatient Registration & Billing:

• Handle patient registration, billing, and perform visitor management including temperature screening.
• Input patient details and carry out admission procedures in the system.
• Provide guidance to patients on Medisave, MediShield, Integrated Shield Plans, and corporate insurance claims and guarantees.
• Enter Doctors’ Fees and details from Doctor’s Letters of Certification into the system as required.
• Follow up on relevant documentation when necessary.

Inpatient Admission & Billing:

• Enter and update patient information and perform system admission for inpatient cases.
• Conduct financial counselling for patients or their next-of-kin, providing bill estimations (AFHS) and securing required signatures.
• Collect admission deposits and alert the Executive of any bad debt flags or patients unable to provide a deposit.
• Perform other administrative tasks related to inpatient records and updates.

Cashiering Duties:

• Present and explain itemized bills and charges to patients.
• Process payment collections and issue refunds as necessary.
• Submit daily shift closure reports to the supervisor.

Patient Experience & Service:

• Handle complex inquiries and feedback related to admission, billing, insurance claims, and cashiering matters escalated by Business Office staff.
• Process and follow up on insurance claims, liaising with insurers to facilitate claim approvals.
• Maintain and manage office supplies and counter inventory.
• Respond to general inquiries via internal and external mailboxes.
• Assist in administrative tasks such as preparing specialist rosters and generating daily management reports.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.