Patient Service Officer

NORMAN RECRUITMENT AGENCY PRIVATE LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dynamic healthcare team is seeking a Patient Service Officer for their clinics in Ang Mo Kio, Tampines, and Jurong. This full-time role involves front desk management, patient relations, and administrative tasks in a warm and professional environment. Candidates should possess excellent communication skills and a positive demeanor, with a strong emphasis on customer service.

Qualifications

• Friendly, caring, and positive personality.
• Willing to learn and adapt in a fast-paced environment.
• Prior experience in healthcare or service is a plus.

Responsibilities

• Greet patients and visitors warmly.
• Manage appointment scheduling and changes.
• Resolve patient feedback and complaints promptly.
• Maintain documentation of patient interactions.

Skills

Communication

Interpersonal Skills

Customer Service Mindset

Teamwork

Job description

Patient Service Officer (Front Desk) – Ang Mo Kio, Tampines & Jurong
Location: | Full-Time | Monday to Saturday | 44 hours per week (Shift Work)
Position Type: Patient Service Officer / Customer Care Officer
Industry: Healthcare / Medical

Are you a people-person with a passion for service? Join our warm and welcoming healthcare team as a Patient Service Officer at our clinics in. We are looking for caring and service-oriented individuals who are eager to grow in the healthcare industry.

Key Responsibilities:

️ Front Desk & Appointment Management

• Greet patients and visitors with warmth and professionalism
• Handle incoming calls, enquiries, and appointment scheduling
• Manage appointment changes, cancellations, and confirmations
• Register new patients and update existing records accurately

Patient Relations & Support

• Build meaningful relationships with patients (including VIP referrals)
• Provide clear information and guidance on clinic services and procedures
• Resolve patient feedback and complaints promptly and professionally
• Follow up with patients via phone, email, or other platforms to ensure satisfaction

Administrative & Reporting

• Maintain proper documentation of patient interactions and service logs
• Compile and analyze patient satisfaction data and feedback reports
• Ensure clinic records and systems are up-to-date and organized
• Assist in service improvement initiatives by updating procedures and policies

Who We’re Looking For:

• Friendly, caring, and positive personality
• Excellent communication and interpersonal skills
• Strong customer service mindset
• Able to work well as part of a team
• Willing to learn and adapt in a fast-paced environment
• Prior experience in healthcare or service is a plus.

Working Hours:

Monday to Saturday
44 hours per week (Shift-based schedule)

Recruiter:
Ng Yuan Lee
EA Reg. No.: R22109441
Norman Recruitment Agency Pte Ltd
EA Licence No.: 22C1187