Patient Service Associate (West, Up to $3,000)

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare service provider in Singapore is looking for an Administrative Support role focused on enhancing patient experience. Responsibilities include managing patient appointments, explaining care procedures, and handling billing processes. Ideal candidates will have a diploma and 1-2 years of customer service experience, preferably in a healthcare environment. Proficiency in Microsoft Office is required.

Qualifications

• 1 - 2 years of frontline customer service experience.
• Experience in a healthcare setting is an advantage.
• Meticulous, adaptable, and service-oriented.

Responsibilities

• Provide frontline administrative support to ensure a smooth patient journey.
• Assist patients with registration and explain care procedures clearly.
• Schedule and manage patient appointments efficiently.

Skills

Frontline customer service experience

Interpersonal and communication skills

Microsoft Office proficiency

Education

Diploma in any discipline, GCE ‘A’/‘O’ Level, or Higher NITEC in Service Skills

Job description

[Job ID: 959915]

Responsibilities:

• Provide frontline administrative support to ensure a smooth patient journey
• Assist patients with registration and explain care procedures clearly
• Schedule and manage patient appointments efficiently
• Handle payment collection and billing processes
• Conduct financial counselling to guide patients on payment options
• Deliver excellent service to enhance overall patient experience

Requirements:

• Diploma in any discipline, GCE ‘A’/‘O’ Level, or Higher NITEC in Service Skills
• 1 - 2 years of frontline customer service experience
• Experience working in healthcare setting is an added advantage
• Able to multi-task and thrive in a fast-paced, dynamic environment
• Strong interpersonal and communication skills; a team player
• Meticulous, adaptable, and service-oriented
• Proficient in Microsoft Office applications

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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