Patient Service Associate (Specialist Outpatient Clinics)

Tan Tock Seng Hospital; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading hospital in Singapore seeks a dedicated frontline service staff member to provide excellent patient care and administrative support. The role involves managing patient registrations, scheduling appointments, and assisting medical staff while ensuring a high standard of service in a dynamic environment.

Qualifications

• Diploma or equivalent qualifications required.
• Experience in frontline customer service preferred.

Responsibilities

• Deliver excellent frontline services to patients.
• Handle patient registration and appointment scheduling.
• Assist doctors with patient medical reviews.

Skills

Interpersonal Communication

Multi-tasking

Education

Diploma in any discipline

GCE 'A' Level

GCE 'O' Level

Higher NITEC in Business Studies

NITEC in Service Skills

Tools

Computer Applications

Job description

Company description:

Tan Tock Seng Hospital

Job description:

Challenges

You will need to demonstrate care, empathy and professionalism in delivering prompt and excellent frontline services to patients. You will handle the registration of patients' visits, appointment scheduling, collection of payments, and provide financial counselling. In addition, you will handle the administration of patients' records and assist doctors with patient's medical reviews in the consultation rooms.

Requirements

• Diploma in any discipline/ GCE 'A'/'O' Level/ Higher NITEC in Business Studies/ NITEC in Service Skills

• Able to multi-task and work in a fast-paced and dynamic environment

• A team player with good interpersonal communication skills

• Experience in frontline customer service is preferred

• Proficiency in computer application