Patient Service Associate (SOC)

PeopleSolve; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Counter and Room Assistant to enhance patient experiences in a public healthcare setting. This role involves performing patient registrations, ensuring timely billing, and assisting clinicians during consultations. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication and multitasking skills. Join a team committed to delivering quality healthcare services and make a meaningful impact in the community. If you are passionate about patient care and eager to contribute to a dynamic healthcare team, this opportunity is perfect for you.

Qualifications

• Minimum N Level required for the position.
• Proficient in computer skills and able to multitask.

Responsibilities

• Perform patient registration and ensure compliance with clinic standards.
• Assist clinicians and manage patient wait times effectively.

Skills

Computer Skills

Communication Skills

Interpersonal Skills

Multitasking

Education

N Level

Job description

About The Role

Counter Assistant

• Perform registration and screening of patients, with accuracy and no data breach.
• Ensure accurate billing and timely collection of payment on the same day.
• Ensure compliance to clinic facilities readiness, e.g. patient waiting area and Self-Service Kiosks.
• Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.

Room Assistant

• Assist clinicians and/or therapists for a smooth clinic consultation.
• Ensure proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patients updated in a timely manner.

Other Duties and Responsibilities

• Ensure compliance to SOC operation standards.
• Handle patients feedback and ensure timely escalation to Service Team Leader / Service Executive whenever necessary.
• Be ready for deployment across all clinics.
• Adhere to clinic/department and hospital policy and procedure (e.g.: SOP)
• Assume any other responsibilities tasked by the Clinic/Nurse Manager, Service Team Leader and/or Service Executive (e.g.: admin support duties, statistics etc.).

What We Are Looking For

• Minimum N Level.
• Healthcare or service or related industry is preferred but not required.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment.

Working Location

• Public Healthcare Facilities

Who We Are

PeopleSolve is an international search firm recruiting experienced and qualified nurses and healthcare professionals from around the world. Our program is specifically designed to help Singapore & internationally educated nurses and healthcare professionals succeed permanently in our strategic partners healthcare organizations in Singapore and beyond.

Since our beginning in 2021, we have helped 6,000 + nurses and healthcare professionals, both full time and part time, to secure placements in key healthcare locations including hospitals, clinics, community care centers, testing and vaccination centers.

At PeopleSolve, we specialize in recruitment and outsourcing solutions for the healthcare industry.

Cyrus Thong

Registration No.: R24122254

PeopleSolve Pte Ltd

EA Licence No.: 21C0695