Patient Service Associate (Satellite Clinics)

National Cancer Centre Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading cancer care center in Singapore is seeking a Senior / Customer Service Associate to manage frontline operations and assist patients. Responsibilities include greeting patients, scheduling appointments, performing cashiering duties, and supporting doctors during consultations. Training provided; prior healthcare experience not necessary but is advantageous. Join us for a meaningful career.

Qualifications

• No healthcare experience required, as full training will be provided.
• Experience in Customer Service would be an added advantage.
• Able to multi-task under fast-paced environment.

Responsibilities

• Greeting patients and handling patients’ enquiries.
• Registering patient for services and guiding patient to use Self Service Station (SSS).
• Scheduling appointments for patients and providing relevant information.

Skills

Customer Service

Multi-tasking

Education

Diploma / ‘A’ Level / Higher NITEC & NITEC / GCE ‘O’ or ‘N’ Level

Job description

Overview

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore's public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

The Senior / Customer Service Associate performs both roles of frontline operations and patient assisting.

The Senior/ Customer Service Associate handles general enquiries from patients and visitors, performs registration, scheduling of appointments and cashiering services to patients at either Specialist Oncology Clinics (SOCs), Ambulatory Treatment Unit, Radiation Oncology or Oncologic Imaging.

The Senior / Customer Service Associate also traces patients’ documents, provides room assistance to clinical staff during consultations in SOCs or Radiation Oncology.

Please note for this role: The workplace will be at NCCS Satellite Clinics located at either Changi General Hospital (CGH) or Sengkang General Hospital (SKH).

Responsibilities

• Greeting patients and handling patients’ enquiries
• Registering patient for services and guiding patient to use Self Service Station (SSS)
• Scheduling appointments for patients and providing them with relevant information regarding tests and investigations according to policies and procedures
• Performing cashiering duties for services rendered to patients
• Performing Financial Counselling and assisting in facilitating patient’s utilisation of their own and/or family members’ Medisave and/or claim their MediShield Life/Integrated Shield plan for payment
• Assisting and chaperoning doctors in consultation rooms
• Recording vital signs (height, weight, temperature, pulse, respiration, blood pressure) of patients
• Preparing patients for physical examinations and investigations

Job Requirements

• Diploma / ‘A’ Level / Higher NITEC & NITEC / GCE ‘O’ or ‘N’ Level
• No healthcare experience required, as full training will be provided (but will be an added advantage if there is)
• Experience in Customer Service would be an added advantage
• Able to multi-task under fast-paced environment
• The workplace will be at NCCS Satellite Clinics located at either Changi General Hospital (CGH) or Sengkang General Hospital (SKH).