Patient Service Associate, NUHS Diagnostics (Contract/Permanent)*(3547)

NUHS Diagnostic & Pharmacy; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

NUHS Diagnostic & Pharmacy is seeking Patient Service Associates to provide frontline services in a healthcare setting. Responsibilities include patient reception and appointment scheduling, requiring strong service skills and the ability to manage multiple tasks effectively. Ideal candidates will be proactive, service-oriented, and possess good communication abilities.

Qualifications

• GCE 'A'/'O'/'N' levels or Higher/NITEC qualification required.
• Service-oriented with good communication skills.
• Proactive, able to work independently and within a team.

Responsibilities

• Responsible for reception of all appointment and walk-in patients.
• Ensure accurate appointment scheduling and patient registration.
• Provide customer service and handle enquiries promptly.

Skills

Service-oriented

Patient-focused

Good writing skills

Interpersonal skills

Communication skills

Proactive

Resilience

Ability to multi-task

Education

GCE 'A'/'O'/'N' levels or Higher/NITEC qualification

Job description

Patient Service Associates (PSA) provide frontline counter services to patients. The PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters

• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.

• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal

• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.

• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.

• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.

• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.

• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS

• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS

• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.

• Performing duties as assigned by reporting officer

• Meet customer service and quality KPI as determined by department

• Follow up and support reporting officer in handling patient relation issues

• Adhere to policy and standard operating procedure

• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification

• Service-oriented and patient-focused

• Proactive and resilient with the ability to work independently and in a team

• Ability to multi-task and work in a fast-paced environment

• Good writing, interpersonal and communication skills

• Aspire for service excellence and process improvements