Patient Service Associate (Jurong East)

Borr Drilling; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in the healthcare sector is looking for a Patient Service Associate to provide frontline support at medical centres and events. The candidate will manage patient registrations, handle enquiries, ensure accurate appointment scheduling, and maintain service excellence standards while collaborating with the medical team.

Qualifications

• Strong customer service skills, attention to detail, and ability to handle transactions accurately.
• Ability to communicate effectively with patients and team members.

Responsibilities

• Manage patient reception, appointments, and relevant documentation.
• Ensure effective payment collection and basic bio-data management.
• Provide excellent customer service and collaborate effectively with teams.

Job description

Roles & Responsibilities

Job Summary

• Work closely with Centre Manager/ Mobile Medical Services Manager in the provision of frontline counter services to patients in medical centres or mobile medical services events.
• Assist patients to verify their service requirement, managing patient queues, handle enquiries and to provide administrative support to the Centre Manager and Resident Physician.

Job Description

Registration

• Responsible for reception of all appointment and walk-in patients at the medical centre or mobile medical services event.
• Responsible for accurate appointment scheduling / booking and registration for patients accurately via clinic system including updating of patient’s personal particulars such as email, mailing address and contact number.
• Ensure patients’ identifiers are verified for all patients when handling patient registration, which includes the verification of tests/procedures ordered by doctors.
• Ensure that relevant instructions are communicated effectively to patients prior to their tests/procedures.
• Ensure relevant Authorization Forms are filled in accurately with patients’ endorsement and approval.
• Ensure accurate application of promotions and discount vouchers appropriately and to validate its utilization via the clinic system.
• Adhere to policy and standard operating procedures.

Cashiering and Medical Records Management

• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.Collect basic bio-data (e.g. visual acuity, near/distant, colour vision, wt, ht, BMI, etc.).
• Accurate and meticulous in performing cashiering duty when assigned.
• When assigned, to ensure the timely dispatching of medical reports, proper records and documentation of courier services in line with PDPA requirements.
• Tally and check end of day collection and supporting documents.

Service Excellence

• Ensure a high standard of professional service to clients, meeting customer service and quality KPIs as determined by the department.
• Proactively identify customer’s needs and sustain a culture of service excellence within the organisation.
• Work collaboratively and effectively with other teams within the medical centre and/or mobile medical services event to contribute to the performance of the team.
• Follow up and support reporting officer in handling patient relation issues.

Equipment, Supplies, and Maintenance

• Responsible for keeping inventory of office equipment and their maintenance, including ensuring there are sustainable supplies of stationery and other consumables.

Others

• Keep self-informed and up to date on product and services offered across the organisation.
• Attend training as assigned by Centre Manager/ Mobile Medical Services Manager
• Able to be deployed to other medical centres including supporting of Community Health Day and MMS events when necessary.
• Guides and if needed escorts patients to various stations as and when required.
• Any other tasks assigned by the Centre/ Mobile Services Manager.

Interested applicants may apply via either of the following channels:

• Email: Send your detailed resume with the subject line “Patient Service Associate (Jurong East)” to [e-mail]

• MyCareersFuture: Submit your application directly through the MyCareersFuture portal.

Only shortlisted candidates will be notified.