Patient Service Associate (Jurong)

SATA COMMHEALTH; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team at Jurong Medical Centre. This role involves providing exceptional customer service, assisting with patient care, and ensuring smooth administrative operations. The ideal candidate will be comfortable with various administrative tasks, possess strong communication skills, and be committed to maintaining a clean and safe environment for patients. With a focus on customer satisfaction and teamwork, this position offers a unique opportunity to make a positive impact in the healthcare sector. If you're passionate about helping others and thrive in a dynamic environment, this could be the perfect fit for you.

Qualifications

• Comfortable with administrative work and dealing with patients.
• Responsible for accuracy of clinical data and document management.

Responsibilities

• Assist Centre Manager with customer-focused services.
• Provide basic patient care and perform housekeeping duties.
• Maintain inventory and ensure proper documentation.

Skills

Administrative Skills

Customer Service

Basic Patient Care

Documentation

Education

High School Diploma

Certificate in Healthcare

Job description

• Based at Jurong Medical Centre
• 5.5 working days
• Comfortable with administrative work and dealing with patients

Job Summary

• Work closely with Centre Manager in the provision of customer-focus and efficient service to internal and external customers.
• Provide basic patient care and perform housekeeping duties in the centre under the supervision and guidance of a Staff Nurse.
• Provide prompt and professional services to customers.
• Attend to customers’ needs, resolve customer complaints, collect feedback and ensure smooth operations.

Job Description

Financial

• Effectively handles all transaction, payment, and ensure proper documentation.
• Tally and check end of day collection and supporting documents.
• Support Centre Manager in all upselling efforts.

Administration and Personnel

• Responsible for the accuracy and completeness of registration.
• Responsible for the accuracy and completeness of all important documents before dispatch, such as Australia vis forms, X-ray reports, etc.
• Ensure accuracy of clinical data and entry into computer system.
• Attend briefing / departmental meeting.
• Able to deploy to other medical centres or Mobile Medical Services (MMS) when necessary,

Public Relations

• Ensure a high standard of professional services to customers.
• Maintain a warm, friendly, safe, clean, and customer-centered work environment.

Equipment, Supplies, and Maintenance

• Responsible for keeping inventory of equipment and their maintenance.
• Responsible for reporting to the Centre Manager of any machine breakdown or damage to property.
• Responsible for adequate supplies of stationery and other consumables.

Others

• Ensure up to date product knowledge.
• Attend training.
• Maintains a safe and clean environment for the patient at all times.
• Accompanies patients to various departments as and when required.
• Any other tasks assigned by the Centre Manager.

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.