Patient Service Associate (Inpatient Ward)*

National University Polyclinics; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join a leading healthcare organization as a Patient Service Associate, where your role is vital in providing exceptional customer service and support to patients in the inpatient ward. You will handle patient admissions, assist with appointments, and manage ward operations, all while ensuring patient satisfaction in a dynamic environment.

Qualifications

• Minimum GCE 'O' Levels qualification or equivalent.
• Proficient in Microsoft Office; knowledge of SAP is advantageous.
• Ability to speak a second language is a plus.

Responsibilities

• Handle admission, discharge, and transferring of patients.
• Make appointments for patients as ordered by doctors.
• Manage stock inventory in assigned ward.

Skills

Communication

Customer Service

Interpersonal Skills

Multitasking

Education

GCE 'O' Levels

Tools

Microsoft Office

SAP

Job description

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Patient Service Associate (Inpatient Ward)*

Job ID: 8331

Job Function: Ancillary

As a Patient Service Associate in our wards, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Handle admission, discharge and transferring of patients into wards, which includes creating and maintaining proper personal records of patients without compromising any data and safety breaches.
• Making internal and external appointments for patients as per ordered by doctors.
• Ensure ward’s operational and procedural area readiness based on desired service standards.
• Provide basic financial counselling to patient and next-of-kin when requested.
• Manage stock inventory within the assigned ward.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, including Public Holidays) on rotating shifts. Earliest shift starts from 8am to 5:30pm, and latest shift starts from 12pm to 9:30pm.
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[e-mail]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.