Patient Service Associate, Inpatient Ops *

National University Polyclinics; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare institution is seeking a dedicated individual to join their patient service team. The role involves ensuring excellent service delivery, handling patient admissions, and performing financial transactions. Ideal candidates should possess strong communication skills and a passion for serving patients, with a willingness to work flexible hours including weekends.

Qualifications

• Minimum GCE N Levels with 1 year of working experience in customer service.
• Willing to work weekends and public holidays.
• Previous experience in healthcare setting is an advantage.

Responsibilities

• Perform collection of payment for patients.
• Conduct financial counselling for patients.
• Perform admission, transfer and discharging procedures.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Computer Literacy

Education

GCE N Levels

Tools

Microsoft Office

Job description

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Job ID: 7329

Job Function: Ancillary

Institution: Jurong Community Hospital

Job Responsibilities:

The incumbent will be the ambassador of the organisation for providing excellent patient service to our customers and shall be responsible to:

• Perform collection of payment for patients
• Conduct financial counselling for patients
• Perform admission, transfer and discharging procedures for patients
• Filing of patient records
• Obtain appointment for patients
• Replenishing inventory when stock is low
• Help in additional responsibilities as assigned by supervisors

The Requirements

• Minimum GCE N Levels with 1 year of working experience in customer service
• Computer literacy in internet, email and Microsoft Office (Word and Excel)
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Strong passion to serve the patients
• Willing to work weekends and public holidays ( Work hours are from 9am to 6.25pm, 5 day work-week including Sat)
• Previous experience in healthcare setting is an advantage