Patient Service Associate, Inpatient Operations*

National University Polyclinics; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare institution in Singapore seeks an Ancillary staff member to provide outstanding patient service. The role involves assisting with payments and financial counseling while fostering a caring environment. The ideal candidate has a passion for patient care and excels in communication.

Qualifications

• Minimum 1 year experience in customer service.
• Willingness to work in shifts, including weekends.
• Strong passion to serve patients.

Responsibilities

• Assist in the collection of payment for discharging patients.
• Conduct financial counselling for inpatient stays.
• Obtain follow-up appointments for inpatient patients.

Skills

Interpersonal skills

Communication skills

Customer service

Education

GCE N Levels

Job description

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Job ID: 206

Job Function: Ancillary

The incumbent will be the ambassador of the organisation for providing excellent patient service to our customers and shall be responsible to:

• Assist in the collection of payment for discharging patients
• Conduct financial counselling for inpatient stay/charges
• Obtain follow up appointment for Inpatient patients
• Help in additional responsibilities as assigned by supervisors

The Requirements

• Minimum GCE N Levels with 1 year of working experience in customer service
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Strong passion to serve the patients
• Willing to work 2 rotating shifts, including weekends and public holidays