Patient Service Associate (GOVT/North) - Office hours/up to $3200/Entry Level #HAO

Recruit Express Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare staffing agency in Singapore seeks a Patient Service Associate to maintain service quality, assist with patient registration, and schedule appointments. Candidates should hold at least a Diploma in any course. Flexible working hours with a salary of up to $3200. Interested applicants should send resumes to the provided email.

Responsibilities

• Maintain a high level of service quality at the reception and appointment hotline.
• Receive and greet patients at various reception areas.
• Register patients manually or electronically.
• Schedule appointments for outpatients and inpatients.
• Participate in corporate events when necessary.

Education

Min Diploma in any course

Job description

Patient Service Associate (GOVT/North) - Office hours/up to $3200/Entry Level #HAO

Salary: up to $3200

Working Days & Hours: Mon – Fri, 8 am to 6.30 pm

• Alternate Sat, 8 am to 12.30 pm

Job Description:

• Maintain a high level of service quality at the reception and appointment hotline /call centre and to assist the DDR Manager and the Nurse Clinician in the daily running of DDR. This includes ensuring continuous improvement to work processes.
• Receive and greet patients at various reception areas in DDR
• Register patient manually or electronically on SAP and RIS
• Print out patients’ labels, queue and time chits for appointments.
• Handle all image duplication in DVDs/CDs and/or Radiological Reports in accordance to PD PA Act
• Schedule appointments for outpatients and inpatients in accordance to scheduling rules set by DDR
• Receive and sort out request forms from Wards/SOC for vetting by Radiographers and/or Radiologists
• Offer simple financial advice on estimated procedure costs and service redirection of patients for financial assistance and counselling
• Maintain and manage the reception areas in terms of stocking of stationery, relevant patient information sheets, presentation and cleanliness
• Troubleshoot and manage cash machine for automatic payments
• Handle manual cash payments and other relevant billing issues such as Medisave, drop charges, modification of charges, refunds or exam cancellations
• Perform simple crowd-control and manage waiting times
• Reduce no-show rates and communicate need for rescheduling to patients or next-of-kin
• Manage patients during down-time as per Supervisor’s instructions e.g. rescheduling of appointments
• Attend to telephone calls, fax and other enquiries from various sources
• Participate in corporate events when necessary, especially those relevant in service quality
• Undertake any other tasks as assigned by the Supervisor, Radiographers and Nurses

Job Requirements: Min Diploma in any course

Interested candidates, please submit your resume to: [e-mail]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)