Patient Service Associate Executive, Radiology

Sengkang General Hospital Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospital in Singapore is seeking a Customer Service representative to ensure smooth operation within the department. Key responsibilities include delivering excellent customer service, managing frontline duties, and supporting new staff training. Ideal candidates will have a diploma and experience in healthcare or customer service.

Qualifications

• Diploma with at least 2 years of relevant experience in healthcare, hospitality or customer service.
• Experience in supervision and mentoring of staff will be advantageous.

Responsibilities

• Perform frontline duties: registration, appointment scheduling, cashiering.
• Reconcile counter collections and submit reports to the Business Office.
• Coach and guide new staff on workflows and participate in quality improvement activities.

Skills

Customer-oriented

Communication

Interpersonal skills

Education

Diploma

Tools

MS Office

Job description

You will deliver professional and excellent customer service to support the smooth operation of the department. You will perform frontline duties involving registration, appointment scheduling, cashiering, financial counselling and patient requests or enquires. You will also reconcile the counter collections and ensure timely submission of reports to the Business Office. In addition, you will coach and guide new staff on department workflows and processes as well as participate in quality improvement activities.

Requirements

• Diploma with at least 2 years’ relevant experience in healthcare, hospitality or customer service industry
• Proficient in MS Office applications
• Customer-oriented with good communication and interpersonal skills
• Experience in supervision and mentoring of staff will be advantageous