Patient Service Associate Executive, Pre-Operative & Admitting Services (Admissions)

Singapore National Eye Centre; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A healthcare institution in Singapore is seeking a Patient Service Associate Executive to lead a team delivering customer service in admissions. Responsibilities include managing staff, coaching, and resolving operational issues. Candidates should possess a diploma or equivalent with experience in customer service, and familiarity with SAP is advantageous. The role requires flexibility in working hours.

Qualifications

• 2 years of frontline customer service experience or 7 years with GCE ‘O’ / ‘N’ Level.
• Must be customer-oriented with excellent interpersonal skills.
• Able to work staggered hours between 6.30am and 6.30pm on weekdays.

Responsibilities

• Lead a team to deliver professional customer service.
• Manage staff rostering and support process improvements.
• Handle service feedback and resolve operational issues.

Skills

Customer-oriented

Excellent interpersonal skills

Attention to detail

Education

Diploma in any discipline

GCE ‘O’ / ‘N’ Level

Tools

SAP system

Job description

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Patient Service Associate Executive, Pre-Operative & Admitting Services (Admissions)

Job Category: Ancillary

Posting Date: 7 Aug 2025

You will lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres.Your responsibilities include managing staff rostering, coaching and training team members, as well as supporting process improvement initiatives. In addition, you will assist in handling service feedback, resolving operational issues, and providing coverage support for team members when required.

Requirements

• Diploma in any discipline with 2 years of frontline customer service experience or GCE ‘O’ / ‘N’ Level with 7 years of frontline customer service experience
• Customer-oriented with excellent interpersonal skills and attention to detail
• Experience with SAP system will be advantageous
• Able to work staggered hours between 6.30am and 6.30pm on weekdays