Patient Service Associate Executive (Listing)

National Dental Centre Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare institution seeks a patient coordinator to manage surgical operations, schedule appointments, and provide financial counseling. The role requires a diploma, strong interpersonal skills, and the ability to work independently, making it ideal for candidates with at least 7 years of relevant experience.

Qualifications

• Diploma in any discipline required.
• At least 7 years of relevant experience preferred.
• Good interpersonal and communication skills.

Responsibilities

• Support day-to-day operation of pre-surgery and listing.
• Coordinate surgical operation lists across clinics.
• Supervise junior staff and handle complaints.

Skills

Interpersonal skills

Communication

Initiative

Education

Diploma in any discipline

GCE A / N / O level, Higher / NITEC

Job description

Lists patient for surgery under local anaesthetic and general anaesthetic.Coordinates surgical operation lists at various hospital and National Dental Centre Singapore (NDCS), provides financial counselling to patients undergoing surgery, arranges appointment for medically compromised patients to be seen at Specialist Outpatient clinic in Singapore General Hospital (SGH).

Job Responsibilities

• Provide support to the Executive / Manager on the day-to-day operation of pre-surgery and listing which includes financial counselling, fasting instruction, appointment scheduling and rescheduling.

• Coordinate and liaise with clinics across various hospitals on the surgical operation list, including pre-operation evaluations, pre-admission testing and data collection.

• Adhere to policy and procedures

• Assist in system enhancement and projects UAT

• Support in complaints handling and investigation.

• Guide and supervise junior staff.

Job Requirements

• Diploma in any discipline.

• Possesses GCE, GCE ‘A’ / ‘N’ / ‘O’ level, Higher/ NITEC with at least 7 years of relevant experience preferred

• Possess good interpersonal skills to communicate constructively with colleagues, patients and visitors.

• Able to exhibit initiative, a present disposition, demonstrate an ability to work independently, and manifest good team-spirit qualities.