Patient Service Associate, Emergency Medicine

National University Polyclinics; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated customer service professional to join their team. This role involves registering patients, managing inquiries, and providing financial counselling for admissions. You will liaise with various departments to ensure a smooth patient experience while extending excellent service to patients and their families. The ideal candidate will have a passion for serving others and possess strong communication skills. If you thrive in a dynamic environment and are ready to make a difference in patient care, this opportunity is perfect for you.

Qualifications

• Minimum GCE N Levels with 1 year of customer service experience.
• Excellent interpersonal and communication skills required.

Responsibilities

• Register patients and manage inquiries via phone.
• Provide financial counselling and collect payments.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Problem Solving

Education

GCE N Levels

Job description

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Job ID: 6968

Job Function: Ancillary

Responsibilities

• Register patients via phone and upfront enquiries
• Collect payment/ deposits and provide Financial Counselling for admissions
• Liaise closely with Bed Management Unit for acquisition of beds for Emergency Medicine Department's (EMD) patients
• Obtain Specialist Outpatient Clinic (SOC) appointments for Emergency Medicine Department's(EMD) patients
• Sort documents in preparation for dispatch to Medical Records Office (MRO)
• Extend excellent customer service to patients and their relatives
• Replenish inventory when stock is low

Requirements

• Minimum GCE N Levels with 1 year of working experience in customer service
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Strong passion to serve the patients
• Willing to work morning, afternoon and overnight shifts, including weekends and public holidays