Patient Service Associate, Clinic (Contract)*

National University Polyclinics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Patient Service Associate for their clinic. This role involves registering patients, scheduling appointments, and assisting with billing processes. Ideal candidates will have strong interpersonal and communication skills, with a passion for serving patients. Whether you have experience or are just starting your career, this position offers an opportunity to grow in a supportive environment. Join a team dedicated to providing exceptional care and support to patients, ensuring their experience is seamless and positive.

Qualifications

• 1 year of experience in customer-related or front desk service preferred.
• Entry-level candidates are welcome to apply.

Responsibilities

• Register patients and schedule appointments for the Specialist Outpatient Clinic.
• Perform billing processes and provide financial counseling to patients.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Computer knowledge

Education

High school diploma or equivalent

Job description

Patient Service Associate, Clinic (Contract)*

Job ID: 257

Job Function: Ancillary

The Challenges

The incumbent shall be responsible to:

• Register patients for visits to Specialist Outpatient Clinic
• Schedule appointments and assist patients to coordinate multiple appointments
• Perform billing processes, including payment collection, manage cash float and encourage patients to sign up for cashless payment
• Provide financial counselling, explain charges and assist patient with various finance schemes available
• Prepare patients for physical examination and take patient’s height and weight
• Support doctors in teleconsultation i.e. equipment setup, coordinate with patients, et cetera

The Requirements

• Preferably 1-year experience in customer-related / front desk service
• Entry level candidates are welcome to apply
• Working knowledge on computers
• Good interpersonal and communication skills, able to work with all levels of staff
• Strong organizational skills
• Strong passion to serve the patients
• Successful candidates will be offered a 1 year contract