Patient Service Associate, Child Development Unit

National University Polyclinics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated individual to join their team. In this role, you will be responsible for patient registration, providing administrative support during consultations, and coordinating appointments. The ideal candidate will thrive in a fast-paced environment, possess strong communication and interpersonal skills, and be a team player. This position offers an excellent opportunity to contribute to patient care and enhance operational efficiency in a dynamic clinic setting. If you are passionate about healthcare and eager to make a difference, this role is perfect for you.

Qualifications

• Experience in healthcare or service-related industry preferred.
• Team player with good communication skills.

Responsibilities

• Perform patient registration and verify relevant documents.
• Provide administrative support to clinicians during consultations.
• Coordinate first and follow-up appointments for patients.

Skills

Communication Skills

Interpersonal Skills

Multitasking

Education

Minimum 'N' Level

Job description

Job ID: 7880

Job Function: Ancillary

Institution: National University Hospital

Key Responsibilities:

Counter Registration

1. Perform patient registration and verify relevant documents.
2. Conduct the triage process, including screening and measuring and recording patient’s height, weight, and blood pressure.
3. Provide clear instructions to patients regarding consultation and intervention processes.
4. Perform accurate billing and timely collection of payments.
5. Manage wait time and keep patients updated in a timely manner.
6. Ensure clinic facilities are ready for operation.

Consultation Room

1. Provide administrative support to clinicians during consultations as required.
2. Assist in scoring the assessment forms and accurately tabulate assessment results.
3. Ensure documents and assessments are properly organized and scanned into the system.
4. Ensure assessment tools and kits are cleaned and disinfected.

Appointment Matters

1. Provide proper care and coordination and coordinate first and follow-up appointments for patients.
2. Coordinate and follow-up on referrals.

Key Requirements:

1. Minimum “N” Level.
2. Experience in the healthcare or service-related industry preferred.
3. Team player with good communication and interpersonal skills.
4. Able to multitask and work in a fast-paced environment.