Patient Service Associate, Cardiac Clinics

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Singapore General Hospital is seeking a candidate for a frontline patient service role to manage clinic activities including registration, scheduling, and providing essential support for smooth patient flow. The ideal candidate will possess a diploma in healthcare and strong communication skills, along with proficiency in Microsoft Office. This role is crucial in ensuring effective patient interactions and operational efficiency.

Qualifications

• Diploma or equivalent in healthcare support.
• Pleasant disposition with good communication skills.
• Ability to speak a second language is advantageous.

Responsibilities

• Perform registration, appointment scheduling, and payment collection.
• Assist doctors and patients during consultations and procedures.
• Liaise with departments regarding patient appointments.

Skills

Communication skills

Customer service

Education

General Diploma, GCE 'O'/'N'/'A' Level

Certificate in Clinic Practice/Healthcare (Administrative Support)

Tools

Microsoft Office

Job description

You will perform frontline duties in the area of registration, appointment scheduling and payment collection, and provide support to service improvement initiatives/projects to ensure smooth and efficient patient flow in the clinic.

You are required to handle patient service duties such as providing assistance to doctors, radiographers and patients in the consultation and scan rooms, conducting basic patient assessments, transfer of patients to the scanner table, liaising with various departments on patients' appointments for tests/procedures, and briefing patients on the preparation needed prior to their tests/procedures.

Job Requirements

• A general Diploma, GCE 'O'/'N'/'A' Level or Certificate in Clinic Practice/Healthcare (Administrative Support) or its equivalent
• Proficient in Microsoft Office applications
• Pleasant disposition with good communication skills
• Ability to speak a second language or dialect(s) would be an advantage (to liaise with non-English speaking patients)