Patient Service Associate, Cardiac Clinics

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking candidates for frontline duties, including registration, appointment scheduling, and patient assistance. Candidates should have a general Diploma or equivalent, proficiency in Microsoft Office, and good communication skills. This role involves supporting service improvements to ensure efficient patient flow in the clinic.

Qualifications

• General Diploma or equivalent is required.
• Proficient in using Microsoft Office applications.
• Good communication skills are essential.

Responsibilities

• Perform registration, appointment scheduling, and payment collection.
• Assist doctors, radiographers, and patients in consultation and scan rooms.
• Conduct basic patient assessments and transfer patients to scanners.

Skills

Microsoft Office proficiency

Good communication skills

Pleasant disposition

Ability to speak a second language

Education

General Diploma, GCE O/N/A Level or Certificate in Clinic Practice/Healthcare

Job description

Overview

You will perform frontline duties in the area of registration, appointment scheduling and payment collection, and provide support to service improvement initiatives/projects to ensure smooth and efficient patient flow in the clinic.

You are required to handle patient service duties such as providing assistance to doctors, radiographers and patients in the consultation and scan rooms, conducting basic patient assessments, transfer of patients to the scanner table, liaising with various departments on patients' appointments for tests/procedures, and briefing patients on the preparation needed prior to their tests/procedures.

Job Requirements

• A general Diploma, GCE O/ N/ A Level or Certificate in Clinic Practice/Healthcare (Administrative Support) or its equivalent
• Proficient in Microsoft Office applications
• Pleasant disposition with good communication skills
• Ability to speak a second language or dialect(s) would be an advantage (to liaise with non-English speaking patients)