Patient Service Associate (Admissions and Service Centre)*(7995)

Alexandra Hospital; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

Alexandra Hospital seeks a Financial Counsellor for its Admission and Service Centre. The role involves conducting financial counselling for patients, assisting with billing matters, and managing financial documentation. Ideal candidates are detailed-oriented team players with strong communication skills, ready to work in a dynamic healthcare environment.

Qualifications

• Strong analytical, communication and interpersonal skills.
• Team player with ability to interact with healthcare team.
• Able to perform 3 rotating shifts, including nights and weekends.

Responsibilities

• Conduct financial counselling on hospital bills and payment options.
• Assist patients with billing inquiries and collect payments.
• Manage the department supplies inventory and perform daily housekeeping.

Skills

Analytical

Communication

Interpersonal

Problem Solving

Education

GCE O levels/A levels/Nitec/Higher Nitec/Diploma

Job description

Overview

Admission and Service Centre (AASC) has a team of financial counsellors who provides timely and accurate financial estimates/information on patient’s hospital stay based on treatment or procedure. The role requires you to conduct bedside financial counselling for admitted patients in a consistent and comprehensive manner on estimated / interim / finalised medical cost. You will need to assist patients to understand and source for their financing options to reduce their upfront cash burdens by empowering patients to make informed decisions on the level of medical services based on their affordability.

Job Responsibilities

You will be responsible for the following:

Financial Counselling /Admission

• Conduct financial counselling to patient/NOK on the estimated hospital bills, available subsidies and schemes and various modes of payment.

• Assist patients to complete the various modes of payment forms.

• Refer appropriate cases to Business Office/Medical Social Worker for financial assistance schemes that patient may be eligible for.

• Ensure proper documentation and follow up is done for all inflight cases until patient discharge.

Patient Billing Matters

• Assist patients/NOK in their billing enquiries.

• To collect deposits and any outstanding bills for eligible patients

• To collect payment for other items ordered/applied by medical team such as rehabilitation items, mobility aids etc

• Perform settlement for NETS / Credit Card transactions daily for patient outstanding payments.

Handling and processing of National forms (NEFR/MCAF/MT)

• To be able to explain and advise patient/nok on the various forms and the necessary proof of documentation needed.

• To ensure the original hardcopy of MCAF M/NEFR forms are submitted and send back to MOHH timely.

• To ensure SAP system is updated whenever these forms are consented by patient.

Other Responsibilities

• Perform daily housekeeping of the reception areas and workstations to maintain a professional image and neatness of the workplace.

• Reply emails received in the AASC email account daily.

• Ensure all e-BARFs and merge request cases are raised timely and correctly within the department.

• To manage the department supplies inventory.

• Involve and engage in ad-hoc projects as assigned by Reporting Officer.

Requirements

Qualification Required and Area of Discipline

• GCE O levels/A levels/Nitec/Higher Nitec/Diploma from any discipline

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Strong analytical, communication and interpersonal skills with positive “can do” attitude.

• Team player with natural ability to interact with healthcare team of all levels.

• Pleasant disposition, approachable, independent worker, have initiative and drive to resolve issues.

• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.

• Able to perform 3 rotating shifts (includes night shifts, weekends and public holidays).