Patient Service Associate (Admissions and Service Centre)

People Profilers; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Financial Counsellor to provide bedside financial counselling and assist patients in understanding their medical costs and payment options. The ideal candidate will have a diploma in any discipline and possess strong analytical and interpersonal skills. This role supports patients through their billing inquiries while ensuring smooth financial operations within the hospital environment. The position involves rotating shifts, requiring a candidate able to commit to a 2-year contract.

Benefits

Competitive remuneration package

Comprehensive range of benefits

Qualifications

• Good knowledge of CPF and insurance for financial counselling.
• Strong analytical, communication, and interpersonal skills required.
• Team player with a pleasant disposition and initiative.

Responsibilities

• Conduct financial counselling for patients on estimated medical costs.
• Assist patients with billing enquiries and payment collection.
• Manage documentation and follow-up for patients.

Skills

Analytical skills

Communication

Interpersonal skills

Education

Diploma from any discipline

Job description

The role requires you to conduct bedside financial counselling for admitted patients in a consistent and comprehensive manner on estimated / interim / finalised medical cost.

You will need to assist patients to understand and source for their financing options to reduce their upfront cash burdens by empowering patients to make informed decisions on the level of medical services based on their affordability.

Job Responsibilities

Financial Counselling /Admission

Conduct financial counselling to patient/NOK on the estimated hospital bills, available subsidies and schemes and various modes of payment.

Assist patients to complete the various modes of payment forms.

Refer appropriate cases to Business Office/Medical Social Worker for financial assistance schemes that patient may be eligible for.

Ensure proper documentation and follow up is done for all inflight cases until patient discharge.

Patient Billing Matters

Assist patients/NOK in their billing enquiries.

To collect deposits and any outstanding bills for eligible patients

To collect payment for other items ordered/applied by medical team such as rehabilitation items, mobility aids etc

Perform settlement for NETS / Credit Card transactions daily for patient outstanding payments.

Handling and processing of National forms (NEFR/MCAF/MT)

To be able to explain and advise patient/NOK on the various forms and the necessary proof of documentation needed.

To ensure the original hardcopy of MCAF M/NEFR forms are submitted and send back to MOHH timely.

To ensure SAP system is updated whenever these forms are consented by patient.

Other Responsibilities

Perform daily housekeeping of the reception areas and workstations to maintain a professional image and neatness of the workplace.

Reply emails received in the AASC email account daily.

Ensure all e-BARFs and merge request cases are raised timely and correctly within the department.

To manage the department supplies inventory.

Involve and engage in ad-hoc projects as assigned by Reporting Officer.

Requirements

Diploma from any discipline

Good knowledge of CPF and insurance stuff as this role will need to do financial counselling.

Strong analytical, communication and interpersonal skills with positive can do attitude.

Team player with natural ability to interact with healthcare team of all levels.

Pleasant disposition, approachable, independent worker, have initiative and drive to resolve issues.

Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.

Able to perform 3 rotating shifts (includes night shifts, weekends and public holidays)-

• For now, office hours:
  Mon-Fri 8:30-6pm/Sat: 8:30-5:30/Sunday off
  If they work on Sat they will get a weekday off

*Will change to shift come integrated general hospital-
Monday to Friday 8am to 5pm and 11am to 8pm/Saturday and PH 8am to 5pm
One weekday & Sunday off
Able to commit to 2years contract

Salary up to $2400

Job ID: QYWXV8WV

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

· 20 Cecil Street, #08-09, Plus Building, Singapore 049705

· Tel: [phone]

· EA Licence Number: 02C4944

· EA Registration Number: R1108448

· EA Personnel: Tan Lili Gesse