Patient Service Associate (Admissions and Service Centre)*

National University Polyclinics; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Associate to join their Admissions and Service Centre team. This role involves providing crucial financial counselling to patients, helping them understand their medical costs and available payment options. The ideal candidate will possess strong analytical and communication skills, along with a positive attitude and a passion for assisting others. You will play a vital role in ensuring patients receive the support they need during their hospital stay, making a significant impact on their experience. Join a collaborative team and contribute to improving patient care in a dynamic environment.

Qualifications

• Candidates should possess strong analytical and communication skills.
• A diploma or equivalent qualification is required.

Responsibilities

• Conduct financial counselling for patients regarding hospital bills.
• Assist patients with payment forms and billing inquiries.
• Manage department supplies and perform daily housekeeping.

Skills

Analytical Skills

Communication Skills

Interpersonal Skills

Problem-solving

Education

GCE O levels

A levels

Nitec

Higher Nitec

Diploma

Job description

Patient Service Associate (Admissions and Service Centre)*

Job ID: 7995

Job Function: Ancillary

Overview

Admission and Service Centre (AASC) has a team of financial counsellors who provide timely and accurate financial estimates/information on patient’s hospital stay based on treatment or procedure. The role requires you to conduct bedside financial counselling for admitted patients in a consistent and comprehensive manner on estimated/interim/finalised medical costs. You will need to assist patients in understanding and sourcing their financing options to reduce their upfront cash burdens by empowering them to make informed decisions on the level of medical services based on their affordability.

Job Responsibilities

You will be responsible for the following:

Financial Counselling / Admission

• Conduct financial counselling to patients/NOK on the estimated hospital bills, available subsidies and schemes, and various modes of payment.
• Assist patients in completing the various modes of payment forms.
• Refer appropriate cases to the Business Office/Medical Social Worker for financial assistance schemes that patients may be eligible for.
• Ensure proper documentation and follow-up is done for all in-flight cases until patient discharge.
• Assist patients/NOK in their billing enquiries.
• Collect deposits and any outstanding bills for eligible patients.
• Collect payment for other items ordered/applied by the medical team such as rehabilitation items, mobility aids, etc.
• Perform settlement for NETS/Credit Card transactions daily for patient outstanding payments.

Handling and Processing of National Forms (NEFR/MCAF/MT)

• Explain and advise patients/NOK on the various forms and the necessary proof of documentation needed.
• Ensure the original hardcopy of MCAF M/NEFR forms are submitted and sent back to MOHH timely.
• Ensure the SAP system is updated whenever these forms are consented by patients.

Other Responsibilities

• Perform daily housekeeping of the reception areas and workstations to maintain a professional image and neatness of the workplace.
• Reply to emails received in the AASC email account daily.
• Ensure all e-BARFs and merge request cases are raised timely and correctly within the department.
• Manage the department supplies inventory.
• Involve and engage in ad-hoc projects as assigned by Reporting Officer.

Requirements

Qualification Required and Area of Discipline

• GCE O levels/A levels/Nitec/Higher Nitec/Diploma from any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Strong analytical, communication, and interpersonal skills with a positive “can do” attitude.
• Team player with a natural ability to interact with healthcare teams of all levels.
• Pleasant disposition, approachable, independent worker, with initiative and drive to resolve issues.
• Comfortable with ambiguity, unchartered territory, enjoys challenges and problem-solving.
• Able to perform 3 rotating shifts (includes night shifts, weekends, and public holidays).