Patient Service Associate (Inpatient) + 3-4 months Bonuses

People Profilers Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join a leading healthcare provider in Singapore as a Customer Service Representative. This role requires registering patients, handling payments, and providing excellent service while liaising with various departments. Ideal candidates will possess GCE 'N' Levels and have a passion for serving patients, with strong communication skills.

Qualifications

• Minimum GCE 'N' Levels with 1 year of working experience in customer service.
• Excellent interpersonal and communication skills.
• Strong passion to serve patients.

Responsibilities

• Register patients via phone and upfront enquiries.
• Collect payment/deposits and provide Financial Counselling.
• Liaise with Bed Management for bed acquisition.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Passion for Service

Education

GCE 'N' Levels

Job description

40 hours per week;

AM > 7:45am-4:45pm

PM >12:15pm-9:15pm

NIGHT > 9pm-8am; 1Rest Day; 1 PM; 2 Night Shifts

Responsibilities

• Register patients via phone and upfront enquiries

• Collect payment/ deposits and provide Financial Counselling for admissions

• Liaise closely with Bed Management Unit for acquisition of beds for Emergency Medicine Department's (EMD) patients

• Obtain Specialist Outpatient Clinic (SOC) appointments for Emergency Medicine Department's(EMD) patients

• Sort documents in preparation for dispatch to Medical Records Office (MRO)

• Extend excellent customer service to patients and their relatives

• Replenish inventory when stock is low

Requirements

• Minimum GCE 'N' Levels with 1 year of working experience in customer service

• Excellent interpersonal and communication skills, able to work with all levels of staff

• Strong passion to serve the patients

• Willing to work morning, afternoon and overnight shifts, including weekends and public holidays

JOB ID: L3X9W4YV

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [e-mail]

People Profilers Pte Ltd

• 20 Cecil Street, #08-09, Plus Building, Singapore 049705

• EA Licence Number: 02C4944

• EA Registration Number: R22109328

• EA Personnel: Franzizca Mah