Patient Service Associate*(252) - National University Polyclinics

NATIONAL UNIVERSITY HEALTH SERVICES GROUP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Singapore seeks a proactive advocate to educate patients on self-help and self-care. The role involves promoting mobile healthcare applications, assisting with clinic operations, and providing support for patient interactions. Ideal candidates will have a Polytechnic Diploma, excellent interpersonal skills, and a passion for service excellence in a fast-paced environment.

Qualifications

• Polytechnic Diploma, GCE A/O/NITEC qualification.
• Computer literate.
• Pleasant disposition and personality.

Responsibilities

• Promote and educate patients on mobile applications and self-care.
• Assist patients with registration, appointment scheduling, and processing payments.
• Perform initial health screenings and provide administrative support.

Skills

Interpersonal skills

Communication skills

Public speaking

Customer service

Multi-tasking

Education

Polytechnic Diploma or equivalent

Job description

Come join us to be a strong advocate to share with patients on self-help and self-care!

You will proactively promote and educate patients on the use of mobile applications and self-help functions, and onboard them into nationwide healthcare initiatives (e.g. Healthier SG) to promote self-care. You will have the opportunity to positively make a difference to the patients and community through facilitating and planning for programmes. This involves liaising with partnered vendors, planning for logistics and schedules to carry out the programmes.

Additionally, you will be involved in daily clinic operations’ activities. Your main responsibilities will be to help patients navigate through the polyclinic through registration, scheduling and rescheduling appointments, processing referrals, and handling payments. You will be the first point of contact for patients to answer their general questions, perform initial health screening activities such as height and weight measurements, and administering blood pressure checks, and making outgoing calls to patients to address any urgent requests they have. Additionally, you will provide administrative support to the clinic as needed.

Job Requirements

• Polytechnic Diploma, GCE A / O / NITEC qualification.
• Computer literate
• Pleasant disposition and personality
• Comfortable with public speaking to perform patient education and sharing
• Excellent interpersonal and communication skills.
• Experience in frontline and customer service preferred.
• Good team player with passion for service excellence.
• Able to multi-task and work in a fast-paced and dynamic environment.
• Commit to a 5.5 days’ work week