Patient Service Associate

PEOPLEHUB (PTE. LTD.); Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established local hospital is seeking a Patient Service Associate to be the friendly face at their Admissions & Service Centre. This role is crucial in guiding patients through registration, admissions, and financial counseling with empathy and professionalism. You'll be responsible for ensuring a smooth and stress-free healthcare journey for patients and their families. If you have a warm service mindset and strong communication skills, this opportunity offers a chance to make a meaningful impact in patient care while working in a dynamic environment.

Qualifications

• Minimum ITE/O-Level qualification required.
• Preferably Diploma/Degree in Business or related field.

Responsibilities

• Handle patient admissions and discharges accurately.
• Provide financial counseling for patients regarding payments.

Skills

Communication Skills

Financial Counseling

Detail-oriented

Customer Service

Education

ITE / O-Level

Diploma/Degree in Business, Finance, Accounting

Job description

Patient Service Associate

Admissions & Service Centre, Established Local Hospital
2-Year Contract | Office Hours (Shift in Future)

About the Role

Our client is looking for a Patient Service Associate to be the frontline of their Admissions & Service Centre, helping patients with registration, admissions, and financial counseling. You’ll guide patients and caregivers through the process with empathy, professionalism, and clarity, making their healthcare journey smooth and stress-free.

Key Responsibilities

• Handle patient admissions, discharges, and transfers with accuracy
• Provide financial counseling to patients, including CPF, Medisave, insurance, and bill estimation guidance
• Assist patients and families with forms, subsidy schemes, and payment options
• Coordinate with clinical and administrative teams to ensure a seamless patient experience
• Maintain accurate data in hospital systems and uphold patient confidentiality
• Deliver friendly, timely, and professional service to all walk-in and referred patients

Requirements

• Minimum ITE / O-Level qualification
• Preferably Diploma/Degree in Business, Finance, Accounting or related field
• Knowledge of CPF, Medisave, and insurance frameworks
• Strong communication skills and a warm service mindset
• Detail-oriented and able to work in a fast-paced, patient-facing environment
• Flexible and open to future shift-based work schedules

Working Hours

Current (Office Hours):

• Mon–Fri: 8:30am – 6:00pm
• Sat: 8:30am – 5:30pm
• Sunday: Off
  If rostered on Saturday, you will get a weekday off and end Friday at 6:00pm. Otherwise, Friday ends at 5:30pm.

Future (Shift-Based – Integrated General Hospital):

• Mon–Fri: 8:00am – 5:00pm or 11:00am – 8:00pm
• Sat & PH: 8:00 am – 5:00pm
• One weekday and Sunday off
  Working hours may change based on operational needs. Open to Singapore Citizens and PRs only.