Patient Service Associate

Physio and Sole Clinic; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their expanding team. This role offers the opportunity to provide frontline services and manage administrative tasks in a dynamic clinic environment. You will be responsible for maintaining clinic cleanliness, overseeing inventory, and ensuring patient satisfaction. If you are a team player who thrives in a fast-paced setting and is confident in using various administrative tools, this position offers a rewarding career path with on-the-job training and flexible working hours. Join a practice dedicated to delivering high-quality care and effective communication.

Qualifications

• Confident in handling administrative work using Word/Excel and mobile apps.
• Customer service and receptionist experience preferred.

Responsibilities

• Provide frontline services and administrative duties using online systems.
• Oversee clinic inventory and clinician scheduling.

Skills

Administrative Skills

Customer Service

Teamwork

Independence

Tools

Word

Excel

Mobile Apps

Online Clinical Management Systems

Job description

Company Overview:

Physio & Sole Clinic is a leading homegrown practice integrating the best of Physiotherapy and Podiatry. Our mission is to deliver high quality care to our patients through effective communication and ethical clinical practice. We have 9 locations across the island. We are looking for a motivated team player to join our expanding team!

Responsibilities:

1. Provide frontline services and general administrative duties of the clinic or centre using online clinical management systems and via mobile phone apps.
2. Oversee clinic inventory, stock ordering and clinician scheduling.
3. Maintain overall clinic cleanliness and tidiness.
4. Attend to patients at counters for registration, payment, and appointment line.
5. Account for handover and closing of counter payments.
6. Attend to client requests and escalate to higher management when needed.
7. Other ad-hoc duties as assigned.

Requirements:

1. Must be confident in handling administrative work using Word/Excel, computer, and mobile apps.
2. Able to work flexible shift hours and locations (according to monthly roster).
3. Team player and motivated individual.
4. Able to work independently with minimal supervision.
5. Bonus Skill/Experience: Customer Service and receptionist experience of at least 1 year.

Working Hours:

Weekdays Shift Hours: 9.15am - 6.45pm / 10.45am - 8.15pm
Saturdays: 8.45am to 6.30pm
Closed on Public Holidays
- 5 Day Work Week (Off on Sunday and 1 weekday)
- On-The-Job Training provided