Patient Service Associate

Singapore National Eye Centre; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is looking for dedicated individuals to join their Clinic Operations team. This role is essential in guiding patients through their care journey, addressing their concerns, and ensuring a smooth experience. You will assist patients with appointments, provide information regarding clinical procedures, and support clinicians during consultations. With a commitment to patient care, this position offers a meaningful career path with full training provided for those new to healthcare. If you possess strong interpersonal and communication skills and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Diploma or equivalent qualifications required.
• No healthcare experience needed; full training provided.

Responsibilities

• Guide patients in their care journey and address queries.
• Assist with appointment needs and provide relevant information.

Skills

Interpersonal Skills

Communication Skills

Multi-tasking

Education

Diploma

A Level

Higher Nitec

Nitec

GCE O Level

GCE N Level

Job description

National Cancer Centre of Singapore Pte Ltd

Job Category: Ancillary

Posting Date: 5 Apr 2025

A cancer diagnosis and the treatment journey brings many challenges for patients and their families. At the National Cancer Centre Singapore (NCCS), a leading national and regional tertiary cancer centre, our Clinic Operations team plays an important role in supporting patients and their families, and providing the best patient care experience by ensuring the patient care journey is smooth and seamless.

If you are committed to serve, have good interpersonal & communication skills, and are able to multi-task in a fast-paced environment, we invite you to join our dynamic Clinic Operations team and to build a meaningful career with us.

Job Responsibilities:

• Guide patients in their care journey and address their queries and concerns.
• Assist patients with their appointment needs such as registration, appointment booking, and financial counselling.
• Assist patients prior to and during clinical procedures and care processes, such as providing relevant information to patients regarding tests ordered by the care provider, and preparing patients for physical examination.
• Assist clinicians in the consultation room to support patients.

Job Requirements:

• Diploma / A level / Higher Nitec & Nitec / GCE O or N level.
• No healthcare experience needed; full training will be provided.