Patient Service Associate

Financial Counselling / Admission

• Conduct financial counselling to patient/NOK on the estimated hospital bills, available subsidies and schemes and various modes of payment.
• Assist patients to complete the various modes of payment forms.
• Refer appropriate cases to Business Office/Medical Social Worker for financial assistance schemes that patient may be eligible for.
• Ensure proper documentation and follow up is done for all inflight cases until patient discharge.

Patient Billing Matters

• Assist patients/NOK in their billing enquiries.
• To collect deposits and any outstanding bills for eligible patients.
• To collect payment for other items ordered/applied by medical team such as rehabilitation items, mobility aids etc.
• Perform settlement for NETS / Credit Card transactions daily for patient outstanding payments.

Other Duties And Responsibilities

• Perform daily housekeeping of the reception areas and workstations to maintain a professional image and neatness of the workplace.
• To manage the department supplies inventory.
• Involve and engage in ad-hoc projects as assigned by Reporting Officer.

What We Are Looking For

• GCE O levels/A levels/Nitec/Higher Nitec/Diploma from any discipline.
• Strong analytical, communication and interpersonal skills with positive can do attitude.
• Team player with natural ability to interact with healthcare team of all levels.
• Pleasant disposition, approachable, independent worker, have initiative and drive to resolve issues.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
• Able to perform 3 rotating shifts (includes night shifts, weekends and public holidays).

Working Location

• Public Healthcare Facilities