Patient Service Associate

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Une entreprise de recrutement recherchant un conseiller financier pour aider les patients à naviguer dans les options de financement de leurs soins médicaux. Le poste nécessite d'excellentes compétences en communication et une connaissance approfondie des subventions et des programmes disponibles. Le candidat pourra travailler sur des horaires rotatifs, incluant des nuits et des week-ends, avec un salaire compétitif et un environnement dynamique.

Benefits

Human resources support

Competitive remuneration package

Qualifications

• Diplôme requis pour le poste.
• Bonne connaissance des systèmes CPF et des assurances.
• Capacité à travailler en équipe et à interagir avec le personnel médical.

Responsibilities

• Conduire des conseils financiers sur le coût des soins médicaux aux patients.
• Assister les patients dans leurs questions de facturation.
• Gérer la documentation et effectuer les mises à jour nécessaires dans le système.

Skills

Analytical skills

Communication skills

Interpersonal skills

Education

Diploma from any discipline

Job description

• The role requires you to conduct bedside financial counselling for admitted patients in a consistent and comprehensive manner on estimated / interim / finalised medical cost.
• You will need to assist patients to understand and source for their financing options to reduce their upfront cash burdens by empowering patients to make informed decisions on the level of medical services based on their affordability.

Job Responsibilities

Financial Counselling /Admission

• Conduct financial counselling to patient/NOK on the estimated hospital bills, available subsidies and schemes and various modes of payment.
• Assist patients to complete the various modes of payment forms.
• Refer appropriate cases to Business Office/Medical Social Worker for financial assistance schemes that patient may be eligible for.
• Ensure proper documentation and follow up is done for all inflight cases until patient discharge.

Patient Billing Matters

• Assist patients/NOK in their billing enquiries.
• To collect deposits and any outstanding bills for eligible patients
• To collect payment for other items ordered/applied by medical team such as rehabilitation items, mobility aids etc
• Perform settlement for NETS / Credit Card transactions daily for patient outstanding payments.

Handling and processing of National forms (NEFR/MCAF/MT)

• To be able to explain and advise patient/NOK on the various forms and the necessary proof of documentation needed.
• To ensure the original hardcopy of MCAF M/NEFR forms are submitted and send back to MOHH timely.
• To ensure SAP system is updated whenever these forms are consented by patient.

Other Responsibilities

• Perform daily housekeeping of the reception areas and workstations to maintain a professional image and neatness of the workplace.
• Reply emails received in the AASC email account daily.
• Ensure all e-BARFs and merge request cases are raised timely and correctly within the department.
• To manage the department supplies inventory.
• Involve and engage in ad-hoc projects as assigned by Reporting Officer.

Requirements

• Diploma from any discipline
• Good knowledge of CPF and insurance stuff as this role will need to do financial counselling.
• Strong analytical, communication and interpersonal skills with positive “can do” attitude.
• Team player with natural ability to interact with healthcare team of all levels.
• Pleasant disposition, approachable, independent worker, have initiative and drive to resolve issues.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
• Able to commit to 2years contract
• Salary up to $2400

Working hours:

• Able to perform 3 rotating shifts (includes night shifts, weekends and public holidays)

For now, office hours:

• Mon-Fri 8:30-6pm
• Sat: 8:30-5:30/Sunday off
  If they work on Sat they will get a weekday off

Will change to shift come integrated general hospital-

• Monday to Friday 8am to 5pm and 11am to 8pm
• Saturday and PH 8am to 5pm
  One weekday & Sunday off
  

Job ID: QYWXV8WV

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09, Plus Building, Singapore 049705

Tel: [phone]

EA Licence Number: 02C4944

EA Registration Number: R1108448

EA Personnel: Tan Lili Gesse