Patient Service Associate

FULLERTON HEALTHCARE GROUP PTE LTD; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Service Associate to enhance telemedicine operations. This role is integral in managing patient data, ensuring compliance with healthcare regulations, and facilitating seamless communication between patients and healthcare providers. The ideal candidate will possess strong customer service skills, attention to detail, and a commitment to patient care. Join a team that prioritizes innovation and accessibility in healthcare, where your contributions will have a meaningful impact on patient experiences. If you're passionate about making a difference in telemedicine, this opportunity is for you.

Qualifications

• Experience in healthcare administration or pharmacy settings preferred.
• Strong attention to detail and meticulousness required.

Responsibilities

• Manage patient data and verify information for telemedicine visits.
• Coordinate with operations team for timely medication delivery.

Skills

Healthcare Administration

Customer Service

Communication Skills

Attention to Detail

Tech-Savvy

Education

Experience in Pharmacy Settings

Familiarity with Healthcare Regulations

Tools

Microsoft Office Suite

Clinic Systems Software

Job description

Patient Service Associate: Telemedicine @ Pico Centre

Shift Expectations:

• Day Shift: 07:45 – 17:45 hrs

• Night Shift: 12:30 – 22:30 hrs
  
  Timings are rostered, but 44h per week Mon to Sun (staggered. e.g. 8/815/830 start each shift is 9 hours)

We're seeking a dedicated Patient Service Associate to support our telemedicine operations and ensure seamless patient care. In this vital role, you'll be the bridge between our patients and our innovative healthcare services.

Key Responsibilities:

• Manage patient data and verify information for each telemedicine visit

• Maintain patient records in compliance with PDPA regulations

• Pack and dispense medications prescribed during online consultations

• Ensure accurate medication packing

• Coordinate with operations team and delivery partners for timely medication delivery

• Process insurance information and handle payments

• Perform timely billing in the clinic systems and insurance portals

• Assist in responding professionally to doctors and patients’ queries and concerns

• Assist in inventory management for clinic supplies and medications

• Support the Team Lead in operational tasks and inventory management

Qualifications and Skills:

• Experience in healthcare administration or pharmacy settings preferred

• Familiarity with medications and healthcare regulations preferred

• Excellent communication and customer service skills

• Tech-savvy, proficient in Microsoft Office suite and comfortable working with multiple software platforms

• Commitment to healthcare innovation and patient experience

• Unwavering integrity and commitment to high standards

• Strong attention to detail and meticulousness

• Willingness to work shifts, including nights, weekends, and holidays

• Strong teamwork ethic and collaborative

• Adaptable and eager to learn in a dynamic healthcare environment

If you're passionate about enhancing patient experiences in telemedicine and contributing to innovative healthcare delivery, we encourage you to apply. Join us in our mission to provide affordable and accessible care for all.

By submitting your application, you grant consent to Fullerton Health and affiliates to utilize your information to assess job suitability and be considered for other suitable positions.