Patient Service Associate

Crawfurd Hospital Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated individuals for a role that involves assisting with hospital admissions, billing, and providing exceptional customer service. This position requires a commitment to rotating shifts, including nights and weekends, making it ideal for those who thrive in dynamic environments. You'll work closely with various departments and stakeholders, ensuring smooth operations and addressing any queries related to billing and admissions. If you have a passion for healthcare and excellent communication skills, this opportunity could be the perfect fit for you.

Qualifications

• 1-2 years of relevant experience in healthcare preferred.
• Basic accounting knowledge is advantageous.

Responsibilities

• Assist in hospital admissions and billing processes.
• Ensure quality customer service for all stakeholders.
• Handle claims submission and rectify issues.

Skills

Analytical Skills

Interpersonal Skills

Communication Skills

Customer Service

Team Player

Education

GCE 'O' Level or equivalent

Tools

Microsoft Office

Job description

POSITION DESCRIPTION AND RESPONSIBILITIES

• Assisting in hospital admissions – outpatient, radiology, inpatient etc.

• Ensure all billing matters, insurance claims and payment collection are effectively and efficiently performed.

• Ensure that quality customer services are provided to all internal and external stakeholders.

• Assist in AR, credit services and bad debt management.

• Liaise closely with clinics, hospital’s finance department, relevant government entities and insurance companies on all BO-related matters.

• Assist with portering of patients around the hospital.

• Daily check on claims submission e.g. PMI, CPF, Govt Agencies etc.

• Follow up on any claims issues encountered.

• Rectify any erroneous claims rejected by the relevant parties.

• Perform regular audit checks on patient collections.

• Perform admission process, bill estimation and data entry to filing of insurance claims forms and collection of deposits.

• Perform cashiering and payment collections of credit card, cash, NETS and cheques from patients and alert admission executive to variances in the Cashiering Collection Report.

• Handle customers’ queries pertaining to admission process and services provided.

• Prepare and send out Consolidated Invoices for Corporate Clients.

• Handle email and telephone enquiries relating to billing/payments.

• Any other duties as assigned from time to time by Immediate Superior.

QUALIFICATIONS/REQUIREMENTS

• This position requires rotating shift work of up to 12 hours per shift, totaling up to 44 hours per week. Shifts include night shifts, weekends (Saturday and Sunday) and Public Holidays. Candidates who are unable to commit to this schedule need not apply.

• GCE 'O' Level or equivalent.

• 1 to 2 years of relevant working experience preferably in the healthcare industry.

• Team player with excellent analytical, interpersonal and communication skills.

• Basic knowledge of accounting would be an advantage.

• Proficient in Microsoft Office applications.

• Good interpersonal and communication skills.

• Preferably able to communicate in Chinese due to liaising with Mandarin speaking patients.

Interested candidates, please apply with your updated resume, expected salary and notice period.

We regret that only shortlisted applicants will be notified.