Patient Service Associate

SINGAPORE MEDICAL GROUP LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking dedicated individuals to join their team. This role involves providing exceptional service to patients, performing essential front-desk duties, and ensuring the smooth operation of clinic facilities. Candidates should possess a strong customer-service mindset and be passionate about working in the healthcare sector. If you are eager to learn and contribute to a positive patient experience, this opportunity is perfect for you.

Qualifications

• Minimum GCE N / 'O' level or equivalent education required.
• Experience in healthcare setting preferred, especially in Phlebotomy.

Responsibilities

• Attend to patients courteously while upholding quality service standards.
• Perform front-desk duties including appointments, billing, and inquiries.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Phlebotomy

Education

GCE N / 'O' level

NITEC in Nursing

WSQ Higher Certificate in Healthcare Operations

Job description

Responsibilities:

• Attend to patients courteously upholding quality service standard
• Perform triage and registration
• Responsible for front-desk duties such as, appointments, billing and payment collection, handle enquiries (email/phone/walk-in)
• Ensure availability and operation of the necessary equipment (e.g. NETS/credit card, etc), supplies (e.g. medication, masks, stationery), and systems.
• Perform insurance/medisave claims submission and verification of particulars and limits in various claims portal
• Chaperoning doctor for patient examination
• Assist to prepare and dispense medication
• Top up medications and assist in stock taking as required
• Responsible for the cleanliness of the clinic facilities, including regular wipe down/cleaning.
• Any other duties as required

Requirements:

• Minimum GCE N / 'O' level, NITEC in Nursing or WSQ Higher Certificate in Healthcare Operations
• Experience in healthcare setting and able to perform Phlebotomy would be an advantage
• Enrolled nurses may be considered.
• Good interpersonal and communication skills.
• Good customer-service mindset.
• Passionate to learn and work in the Healthcare sector