Patient Liaison Officer ( Healthcare Customer Service ) #HYT

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent healthcare organization is seeking a Patient Liaison Officer to serve as the primary contact for patients and their families, ensuring smooth communication within a fast-paced service-oriented environment. The role includes coordinating patient appointments and managing inquiries with professionalism and empathy. Ideal candidates should possess at least GCE ‘O’ or ‘A’ Level or a Diploma, along with strong interpersonal and communication skills. Experience in healthcare or customer service will be advantageous.

Qualifications

• Minimum GCE ‘O’ or ‘A’ Level or Diploma in any discipline.
• Strong interpersonal and communication skills.
• Prior experience in healthcare, hospitality, or customer service is preferred.

Responsibilities

• Act as a single point of contact for patients and their next-of-kin.
• Coordinate appointments, admissions, and internal arrangements.
• Handle general enquiries and provide timely assistance to patients and caregivers.

Skills

Interpersonal skills

Communication skills

Education

GCE ‘O’ or ‘A’ Level or Diploma

Job description

Job Title: Patient Liaison Officer
Employment Type: Full-Time
Industry: Healthcare – Administrative Support

Work Location: Novena

Job Description:
The Patient Liaison Officer serves as the primary touchpoint for patients and their families, ensuring smooth communication and coordination of hospital services. This role involves close interaction with both internal departments and external stakeholders in a fast-paced and service-oriented healthcare environment.

Key Responsibilities:

• Act as a single point of contact for patients and their next-of-kin
• Coordinate appointments, admissions, and internal arrangements
• Handle general enquiries and provide timely assistance to patients and caregivers
• Support patient service recovery efforts with professionalism and empathy
• Assist in managing direct admissions and medical evacuation procedures
• Update and maintain accurate patient records in the system
• Escort VIP and priority patients throughout their service journey
• Support reporting, operations coordination, and improvement projects
• Ensure all documentation complies with institutional policies and service standards

Requirements:

• Minimum GCE ‘O’ or ‘A’ Level or Diploma in any discipline
• Strong interpersonal and communication skills
• Prior experience in healthcare, hospitality, or customer service is an advantage

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/[phone]

Email : [e-mail]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599