Patient Information Associate (Ward Visitor Registration/ Information)

National Healthcare Group Pte Ltd; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking a Patient Information Associate. This role involves interacting with visitors and patients, assisting with self-registration, and managing inquiries at the HealthCity Novena Campus. The ideal candidate has customer service experience and strong communication skills. Shift-based work with a focus on service excellence is required. Join us to support patient care from the frontlines!

Qualifications

• Minimum of 1 year of customer service experience, preferably in a fast-paced environment.
• Proficient in computer applications and IT-savvy.
• Ability to remain calm and professional under pressure.

Responsibilities

• Serve as the primary contact for visitors and patients at the hospital.
• Assist with self-registration and guide visitors around the campus.
• Manage entry during non-visiting hours by explaining visiting policies.

Skills

Customer service experience

Excellent communication skills

Problem-solving mindset

Education

NITEC, Higher NITEC, or Diploma in Service Skills

Tools

Microsoft Office applications

Job description

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Patient Information Associate (Ward Visitor Registration/ Information)

Institution: Tan Tock Seng Hospital

Family Group: Ancillary

Are you passionate about assisting others and fostering a warm, welcoming environment? We are seeking an individual to serve as the primary point of contact for visitors, patients, and members of the public at HealthCity Novena Campus.

As a Patient Information Associate, you will pay a key frontline role. From greeting and guiding visitors, assisting with self-registration at kiosks or counters, to helping visitors find their way to inpatients wards. You will also provide directions around our campus, respond to general inquiries, and offer assistance at our counters. Additionally, you will help manage entry during non-visiting hours by clearly explaining our visiting policies.

Shift Hours:

This is a shift-based role where earliest staggering shifts starts as early as 7:30AM and the latest shift ends at 9:00PM, including weekends and Public Holidays; 5 days work week.

What We're Looking For:

• Valid experience in a customer-facing role (experience in hospitality, service or retail an advantage);
• Excellent communication skills with ability to remain calm, compose, clear and professional under pressure;
• Reliable and proactive team player and values service excellence;
• Proficient in working in a fast-paced environment under pressure;
• Strong interpersonal and communication abilities;
• Adopt a problem-solver mindset to assist/resolve issues proactively and promptly.

Requirements:

• Minimally NITEC, Higher NITEC, or Diploma in Service Skills.
• At least 1 year of customer service experience, preferably in a fast-paced environment.
• Proficient in computer applications (e.g. Microsoft Office applications) and IT-Savvy.

If you are passionate about providing excellent service and being part of a team that supports patient care from the frontlines, we'd love to hear from you!

We regret that only applications submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), TTSH Career Webpage and Jobstreet Singapore (jobstreet.com.sg) will be considered. If you are accessing this job posting from another website, please visit the official webpages mentioned above.