Patient Information Associate

Institute of Mental Health; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A premier mental health institution in Singapore is seeking staff to facilitate patient care and administrative functions. Responsibilities include handling calls and inquiries about services, scheduling patient appointments, and performing administrative duties as assigned. The ideal candidate is service-oriented, has strong communication skills, and is proficient in using digital communication systems. Customer service experience is essential, alongside GCE ‘O’ or ‘N’ levels or equivalent, with Microsoft Office proficiency preferred.

Qualifications

• Customer service experience is essential.
• Proficient in Microsoft Office applications.
• Previous call centre experience preferred.

Responsibilities

• Handle calls and enquiries from the General Line and Appointment Line.
• Assist in scheduling appointments for patients.
• Perform administrative duties assigned by supervisor.

Skills

Service-oriented

Good communication skills

Interpersonal skills

Technological proficiency

Education

GCE ‘O’ or ‘N’ levels or equivalent

Tools

Microsoft Office applications

Job description

Institute of Mental Health

Department: Contact Centre

Job Description

Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service.

Job Responsibilities

• Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative other duties assigned by supervisor

Requirements

Competency

• Service-oriented, confident and have a passion for helping others
• Good communication and interpersonal skills
• Skilled in utilizing and navigating digital communication systems and platform with strong technological proficiency

Educational and Professional Requirements

• GCE ‘O’ or ‘N’ levels or equivalent with customer service experience.
• Proficient in Microsoft Office applications
• Applicants with previous experience in call centre are welcome to apply

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.