Passenger Services Associate

SATS; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join a dynamic team as a Passenger Services Associate at GTRSG, a leading ground handling company at Changi Airport. This role offers an opportunity to create pleasant departure experiences for passengers while ensuring smooth operations. If you have strong customer service skills and enjoy working in a busy environment, we would love to hear from you!

Qualifications

• Ability to perform rotating shifts including weekends and public holidays.
• Good teamwork skills and customer orientation.
• Comfortable using computers and proficient in English.

Responsibilities

• Greet passengers and ensure a smooth departure process.
• Manage flight and customer requests at check-in.
• Assist passengers with various services including airport navigation.
• Maintain compliance with safety and operational procedures.

Skills

Customer-oriented

Teamwork

Computer skills

English proficiency

Job description

Company description:

About Us

GTRSG is the Singapore branch of an exciting joint venture company between SATS Ltd and Air Asia. Bringing together the expertise of SATS and the innovation of Air Asia, this young and dynamic ground handling company provides seamless check-in and boarding, baggage services, and aircraft handling experiences at Changi Airport terminal 4. We strive to improve the productivity of our personnel, enhance service levels, and maintain high safety standards.

Why Join Us

At GTRSG, people are our greatest asset. We believe our success is built on the knowledge, expertise, and performance of our team members, embracing diversity and individuality. We promote a workplace culture that is Fulfilling, Appreciative, and Meaningful (FAM). We offer opportunities for career development, recognize talent and capabilities, and encourage meaningful contributions in our work environment.

Job Description

About the Role

As a Passenger Services Associate, you will play a vital role in creating a pleasant departure experience for passengers. You will be part of a dynamic team working in an exciting environment, gaining insights into ground handling operations at Changi Airport. We offer career growth opportunities, attractive incentives, and recognition.

Key Responsibilities

1. Greet passengers upon arrival and ensure a smooth departure process, including check-in and managing various flight and customer requests.
2. Serve as a service ambassador, assisting passengers with Self-Service Kiosks and Auto Bag Drops.
3. Handle gate duties, communicate with airline crews, and coordinate departure activities with relevant departments.
4. Guide and escort transit passengers from the arrival gate to the Transfer Holding Area and vice versa.
5. Assist passengers requiring special assistance.
6. Create operational logs and documentation, such as gate reports and counter reports.
7. Act as an interface between passengers and airline customers.
8. Maintain professionalism in decorum, grooming, and communication at all times.
9. Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.
10. Stay aware of flight schedules, statuses, and gate changes.
11. Assist with on-the-ground logistics during flight disruptions, delays, diversions, or irregular operations (IRROPs).
12. Perform any other duties assigned by your supervisor.

Key Requirements

1. Ability to perform rotating shifts, including weekends and public holidays.
2. Customer-oriented with good teamwork skills.
3. Comfortable using computers.
4. Proficient in speaking and writing English confidently.