Passenger Service Officer (Customer Service) - Changi Airport

RECRUIT FAST PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking candidates for a position at Changi Airport. Responsibilities include coordinating passenger flows, performing document checks, and guiding team members. Candidates must have at least a Diploma and be proficient in English. The role offers a basic salary of up to $2,800, with various bonuses and shift allowances. Training will be provided.

Benefits

Shift allowance

OT Payment

Performance Bonus

Training provided

Qualifications

• Proficient in English, additional languages would be a plus.
• Cheerful and outgoing personality.
• Service-oriented and willing to go the extra mile.

Responsibilities

• Coordinate passenger flows and information with airline crew.
• Perform document and boarding pass verification.
• Guide, motivate and mentor team members.

Skills

Proficient in English

Cheerful and outgoing personality

Service-oriented

Education

Minimum a Diploma

Job description

Job Information:

• Basic salary up to $2,800
• + Shift allowance + OT Payment
• Gross up to $3,300
• + AWS + Performance Bonus + Joining Bonus
• Working hours: 6 days per week rotating shift including overnight
• Location: Changi Airport
• Training provided!

Responsibilities:

• Coordinate passenger flows and information with airline crew, in-flight staff, and airport ground teams, including during delays or disruptions.
• Perform document and boarding pass verification to ensure travel and security compliance.
• Guide, develop, motivate and mentor team members to upload the highest of service and discipline standards
• Greet and assist passengers throughout the check-in process, boarding gates, and arrivals.
• Handle service disruptions and prepare operational reports.
• Follow SOPs for safety, security, and service quality.

Requirements:

• Minimum a Diploma
• Proficient in English, additional languages would be a plus to communicate with international passengers
• Cheerful and outgoing personality
• Service-oriented and willing to go the extra mile
• Positive attitude
• Comfortable working shift hours

We regret that only shortlisted candidates will be notified.

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Mandy Lim
Recruit Fast Pte. Ltd. (EA License: 23C1828)
EA Personnel: R23117478