Passenger Service Associate @ Changi | $5K Bonus (Singaporeans)

GMP Group HQ; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company at Changi Airport is looking for friendly and professional Passenger Service Associates. This full-time role involves assisting passengers, providing excellent customer service, and coordinating with airline crews. Work on rotating shifts with a competitive salary range of SGD 1,800 to 2,500, plus allowances and bonuses.

Benefits

Complimentary company transport for night shifts

Overtime pay

Performance bonus

Joining bonus

Qualifications

• Comfortable using computers and handling basic digital tools.
• Friendly, patient, able to work in rotating shifts.

Responsibilities

• Assist passengers with check-in and self-service kiosks.
• Guide and support passengers at boarding gates.
• Provide care and assistance to passengers with special needs.

Skills

English communication skills

Team player

Customer service

Education

Minimum NITEC or equivalent

Tools

Basic digital tools

Job description

Passenger Service Associate – Be the Face of Changi Airport!
Location: Changi Airport
Work Type: Full-time | Rotating Shifts
Transport: Complimentary company transport for night shifts

Salary & Benefits:Gross Salary Range: SGD 1,800 to 2,500/month

• Monthly Allowances included in gross salary: Shift, Productivity & KPI Incentives

• Overtime Pay & Performance Bonus eligible

• Joining Bonus available (T&Cs apply）

Job Responsibilities:

• Assist passengers with check-in and use of self-service kiosks & auto bag-drop machines

• Guide and support passengers at boarding gates and transit areas

• Coordinate departure activities with airline crew and relevant teams

• Escort transit passengers between arrival and departure gates

• Provide care and assistance to passengers with special needs

• Deliver warm and professional customer service

Requirements:

• Minimum NITEC or equivalent

• Comfortable using computers and handling basic digital tools

• Confident English communication skills

• Able to work rotating shifts, including weekends & public holidays

• Friendly, patient, and a team player

Contact me,Jennifer Tam at [phone] to apply or ask questions!

GMP Recruitment Services (S) Pte Ltd | EA License No: 09C3051| Tam Sheue Fei (Jennifer Tam) | R23117170

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.