Passenger Service Ambassador (TEL)

SMRT Corporation, Ltd.; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

SMRT Corporation Ltd in Singapore is seeking a Passenger Service Assistant to deliver excellent customer service to passengers, ensuring a smooth journey and a welcoming station environment. You will educate passengers on safety, assist with fare inquiries, support during emergencies, and carry informative signage to help navigation around stations.

The role requires good English communication, the ability to stand/walk for several hours, and flexible shift work, including possible weekends.

Qualifications

• GCE 'N' level or equivalent; 3+ years relevant working experience may be considered.
• Able to perform shift duties from Monday to Friday (weekends may be included).
• Ability to stand and walk station areas between 2 to 3hrs.

Responsibilities

• Educate passengers on safe boarding and alighting of trains.
• Look out for passengers' safety and security, and report any incidents or injuries.
• Performs crowd control duties.
• Assists passengers on fare-related enquiries.
• Assists passengers during an emergency.
• Carry informative signages during course of duties to show to passengers.
• Ensuring that facilities, equipment and structure within the station premises are in good working condition and report to duty Station Manager if needed.
• Performs other duties as and when assigned by Supervisor/s.

Skills

Friendly personality

Good English verbal communication

Education

GCE 'N' level or equivalent

Job description

Select how often (in days) to receive an alert:

Job Purpose

As a Passenger Service Assistant, you will play a key role in providing excellent customer service to our passengers to make their journey with SMRT a delightful one.

Responsibilities

The duties and responsibilities are listed below. The list is not comprehensive and related duties and responsibilities may be assigned from time to time.

• Facilitates and educates passengers on safe boarding and alighting of trains
• Look out for passengers' safety and security, and report any incidents or injuries
• Performs crowd control duties
• Assists passengers on fare-related enquiries
• Assists passengers during an emergency
• Carry informative signages during course of duties to show to passengers.
• Ensuring that the facilities, equipment and structure within the station premises are in good working condition and report to duty Station Manager if needed.
• Performs other duties as and when assigned by Supervisor/s

Qualifications & Work Experience

• GCE 'N' level or at least 3 years of relevant working experience
• Able to perform shift duties from Monday to Friday (weekends may be included)
• Ability to stand and walk station areas between 2 to 3hrs.

Skills

• Possess a friendly personality
• Has good English verbal communication skills

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, theEast-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter - we take care of you and your well-being. Your Work Matters - your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters - we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision

Moving People. Enhancing Lifestyles

Core Values

Respect, Integrity, Safety & Service, Excellence