Passenger Service Agent

Join Our Team at Changi Airport!

We're seeking highly motivated and customer-focused Passenger Service Agents to join our team at Changi Airport. As a key member of our passenger services team, you'll play a critical role in ensuring that our passengers receive exceptional service and support throughout their travel journey.

Key Responsibilities:

• Check-in passengers: Verify identification and visa, issue boarding passes, and check luggage
• Assist with luggage: Handle luggage, answer questions about weight and size restrictions, and ensure proper tagging and loading
• Provide customer service: Respond to passenger inquiries, resolve issues, and provide information about flights and airport services
• Coordinate with airport staff: Work with other airport staff and airlines to ensure smooth flight operations
• Follow security protocols: Adhere to airport security procedures, including checking passenger identification and screening for prohibited items
• Departure gate handling including meeting services and assisting passengers with special needs

Requirements:

• GCE 'O' Levels with a pass in English or equivalent: Minimum educational requirement
• Excellent communication skills: Ability to communicate clearly and effectively with passengers and airport staff
• Customer service experience: Prior experience in a customer-facing role is preferred
• Basic computer skills: Familiarity with computerized systems and ability to learn new software
• Ability to work rotating shifts: Availability to work varying shifts, including mornings, afternoons, and evenings, 6 days a week

Salary Range: $2000 to $2350 excluding OTs

Additional Responsibilities:

• Checking in correct passengers on flight
• Ensuring travel visa requirements are met
• Ensuring valid travel documents for travel
• Issuing boarding pass and baggage tags
• Checking baggage
• Collecting excess baggage charges
• Providing travel and airport information
• Greeting passengers
• Ensuring a smooth departure process
• Providing customer service
• Handling meet/greet services
• Performing basic computerized transactions

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your updated CVs via Jobsbank.