Passenger Customer Service (Airport)

-; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading aviation services provider is seeking passionate individuals for the role of Passenger Service Officer at Changi Airport. You will deliver outstanding service to passengers, handle check-in and boarding, and manage unique passenger needs. Enjoy competitive compensation of up to $3,300 monthly, plus a $5,000 joining bonus. Join a dynamic team focused on exceptional customer experiences in the aviation industry.

Benefits

Up to $3,300 monthly salary

$5,000 joining bonus

Career growth in aviation industry

Training provided

Qualifications

• Passionate and customer-focused individuals.
• Ability to handle special requests and service recovery.

Responsibilities

• Greet and assist passengers during check-in and boarding.
• Deliver excellent service in premium airport lounges.
• Handle special requests and ensure seamless departure experiences.

Skills

Customer service

Communication skills

Attention to detail

Job description

Overview

Passionate and customer-focused individuals are welcome to join our team as Passenger Service Officers at Changi Airport! In this role, you will be responsible for delivering exceptional service to passengers from check-in through departure.

Airport Customer Service | Up to $3,300 + Bonuses | $5,000 Joining Bonus | Changi

Be the face of world-class service at Changi Airport!

Up to $3,300 Monthly (Basic + Allowances + OT Paid)

$5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus

Training Provided | Career Growth in Aviation Industry

Location: Changi Airport
6 Days Work Week | Rotating Shifts

Your Role

• Be well-versed in the lounge's food and beverage offerings, with emphasis on the Singapore Hawker Fair
• menu Understand and communicate information on allergens and dietary restrictions to guests accurately
• Set up service stations, dining tables, and event carts according to established standards
• Take guest orders, serve, and present dishes professionally and promptly
• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion
• Accurately enter orders into the lounge system
• Complete daily reports, shift handovers, and assist with inventory checks
• Greet and assist passengers during check-in and boarding
• Ensure smooth and seamless departure experiences
• Provide support to travelers with special needs
• Deliver excellent service in premium airport lounges

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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Gisalle Lim

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