Partner Operations Manager, (Thai, English) - Singapore

GOOGLE ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Une entreprise leader dans le secteur technologique recherche un professionnel support opérationnel pour son équipe YouTube à Singapore. Le candidat idéal doit avoir un diplôme et au moins deux ans d'expérience dans un rôle orienté client, avec des compétences en communication en anglais et en thaï. Les responsabilités incluent l'assistance aux partenaires YouTube, l'analyse de la performance et l'optimisation des produits.

Qualifications

• 2 ans d'expérience dans un rôle orienté client.
• Communication fluide en anglais et thaï.
• Capacité à résoudre des problèmes techniques et à expliquer clairement des concepts techniques.

Responsibilities

• Assurer un support opérationnel pour les partenaires YouTube par e-mail.
• Collaborer avec les équipes transversales pour optimiser les produits YouTube.
• Analyser la performance des partenaires et identifier des opportunités d'amélioration.

Skills

Customer Relationship Management

Analytical Skills

Problem Solving

Communication

Technical Documentation

Education

Bachelor's degree or equivalent

Job description

Product area

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Job description

The Creator Support Operations team is dedicated to delivering an exceptional experience for YouTube's valued partners and creators. The team consistently prioritizes partner and creator needs, whether resolving issues, providing comprehensive platform education, or facilitating channel growth, we advocate a partner/creator-centric approach. Within a fast-paced, dynamic environment, our proactive team ensures seamless, global support for partners, creators, and artists across the YouTube platform.

Qualifications

Job responsibilities

• Deliver comprehensive operational support to YouTube partners via email communication. Consult with cross-functional teams to optimize YouTube products and services.
• Collaborate with Partner Managers and Partner Engineers to develop partner-centric business plans and growth strategies.
• Drive, measure, and analyze partner performance, identifying opportunities for operational workflow optimization and process improvement.
• Utilize key metrics to assess data through both quantitative and qualitative analysis, generating actionable insights.
• Contribute to the scalability of the reator Success Operations team through innovative solutions, efficiency gains, and thorough root cause analysis.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations, or transformation programs.
• Ability to communicate in English and Thai fluently to support client relationship management in this region.

Preferred qualifications

• Experience in project/program management, or in the development of scalable solutions within the technology or media sector.
• Ability to diagnose and resolve technical issues, and explain technical concepts clearly to audiences.
• Excellent communication, presentation, and time management skills, with accuracy and detail orientation.
• Ability to communicate in Vietnamese fluently to support client relationship management in this region