Partner Operations Manager, (Thai, English)

Google; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

A leading company seeks a Partner Operations Manager to support YouTube partners and drive performance through innovative solutions. This role involves communication with stakeholders and a commitment to partner needs in a dynamic environment, requiring fluency in English, Thai, and ideally Vietnamese.

Qualifications

• 2 years of experience in a customer-facing role.
• Fluency in English and Thai required.
• Preferred fluency in Vietnamese.

Responsibilities

• Provide operational support to YouTube partners via email.
• Collaborate with teams to optimize YouTube products.
• Analyze partner performance for workflow improvements.

Skills

Customer relationship management

Technical problem solving

Communication

Presentation skills

Time management

Education

Bachelor's degree or equivalent

Job description

Partner Operations Manager, (Thai, English)

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Google will prioritize applicants who have the current right to work in Singapore and do not require Google's sponsorship of a visa.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations, or transformation programs.
• Ability to communicate fluently in English and Thai to support client relationship management in this region.

Preferred qualifications:

• Experience in project/program management or developing scalable solutions within the technology or media sector.
• Ability to diagnose and resolve technical issues and explain technical concepts clearly.
• Excellent communication, presentation, and time management skills, with accuracy and attention to detail.
• Ability to communicate fluently in Vietnamese to support client relationship management in this region.

About The Job

The Creator Support Operations team is dedicated to delivering an exceptional experience for YouTube's partners and creators. We prioritize partner and creator needs, resolve issues, provide platform education, and facilitate channel growth in a fast-paced, dynamic environment. Our proactive team ensures seamless, global support for partners, creators, and artists across YouTube.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our trusted advisors support customers worldwide with solutions rooted in technical skill, product expertise, and understanding of complex needs. Whether providing bespoke solutions or scalable tools, our goal is to maximize customer benefits from Google products.

To learn more about gTech, check out our video.

Responsibilities

• Provide operational support to YouTube partners via email, and collaborate with cross-functional teams to optimize YouTube products and services.
• Work with Partner Managers and Engineers to develop partner-centric business plans and growth strategies.
• Drive, measure, and analyze partner performance, identifying opportunities for workflow and process improvements.
• Use key metrics for data analysis to generate actionable insights.
• Contribute to the scalability of the Creator Success Operations team through innovative solutions and root cause analysis.

Google is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, or veteran status. If you require accommodation due to a disability or special need, please complete our Accommodations for Applicants form.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Sales, Business, Customer Service
• Industries: Information Services, Technology, Internet