Partner Engagement Manager (Singapore)

Blacklane; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A leading global chauffeur service is seeking a Partner Engagement Manager in Singapore. The role involves managing relationships with key clients and partners, conducting quality checks, and training chauffeurs to ensure service excellence. Candidates should have over 3 years of experience in a relevant field. The position promotes a hybrid work culture with excellent career development opportunities.

Benefits

Fair Pay & Shared Success

Complimentary quarterly ride

Learning & Development opportunities

Hybrid Office Culture

Qualifications

• 3+ years of relevant work experience in the airline, mobility, or hospitality sector.
• Strong track record of working face-to-face with suppliers and clients.
• Excellent organizational, communication, and prioritization skills.

Responsibilities

• Manage and develop relationships with top clients and internal stakeholders.
• Conduct regular quality checks and on-the-ground training for chauffeurs.
• Handle escalated support issues beyond support team capabilities.

Skills

Client relationship management

Communication skills

Team collaboration

Job description

Overview

Blacklane is looking for an experienced Partner Engagement Manager to join the APAC team. You will be the go-to on-the-ground contact for our supply base in your market(s). To our suppliers, you will be the face of Blacklane.

Responsibilities

• You will be the go-to contact on the ground for our chauffeur partners in Singapore, Hong Kong and the subregion.
• To our key client and supply partners, you will be the face of Blacklane, representing our values and commitment to service excellence.
• You will manage and develop relationships with one of our top clients across APAC, as well as internal stakeholders and external partners.
• You will work to improve supply quality and engagement, supported by a Senior or Lead Market Manager.
• You will collaborate with Blacklane’s Partner Support teams, ensuring they have the local knowledge they need to support our supply partners effectively.
• You will handle escalated support issues that cannot be resolved by our support teams.
• You will use your local expertise and performance data to help plan and drive market growth with the Senior or Lead Market Manager.
• You will conduct regular quality checks, airport audits and on-the-ground training sessions for chauffeurs.
• You will lead regular partner meetings and monthly/quarterly business reviews.
• You will hold monthly stakeholder meetings to align on market needs and performance.
• You will co-host monthly client business review meetings together with the Market Managers to ensure strong collaboration and transparency.

Qualifications

• You are currently based in Singapore.
• You have 3+ years of relevant work experience; experience in the airline, mobility or hospitality sector is a plus.
• You have a strong track record of working face-to-face with external suppliers and clients.
• You’re passionate about building a sense of community with both partners and clients.
• You are convincing, personable, helpful and prefer being out in the field rather than behind a desk.
• You are flexible, a team player and able to work independently and with initiative.
• You have excellent organizational, communication and prioritization skills.
• You are committed to Blacklane’s three core values:
  • We Care – about our partners, passengers and each other.
  • We Drive – with purpose, professionalism and pride.

About Blacklane

Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.

Company Culture & Benefits

Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.

• LGBTQIA+ Network – Advocating for inclusivity and championing allyship.
• People of Color Resource Group – To celebrate, empower, and amplify the contributions of POC, both past and present, while fostering a culture of inclusivity, equity, and allyship at Blacklane.
• Bookclub – Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis.
• Blacklane Cares Leave – Spend up to eight paid hours annually volunteering for causes meaningful to you.

We welcome—and actively support—employees to create or join the communities that are important to them.

Why join us in a Blacklane on the fast lane?

• Fair Pay & Shared Success – We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy.
• Blacklane Mystery Rides – One complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.
• Learning & Development at Blacklane – Free access to thousands of online courses on LinkedIn Learning, plus leadership-focused development opportunities.
• Hybrid Office Culture – We follow a hybrid, 3 office day approach with flexibility when needed, to support growth and collaboration.

We place great value on equal opportunities. Therefore, we welcome everyone to apply!

Curious to see us in action? → Watch us on Amazon Prime
→ Listen to our CEO in Startup insider episode #1643
→ Blacklane is backed by investors who share our vision: Mercedes-Benz Mobility, Tasaru, Sixt, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture