Part-Time Family Befriender

Borr Drilling; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A Singapore-registered charity is seeking a Family Befriender to engage with families and guide them through the sign-up process for various programmes. This role focuses on building trust, achieving sign-up targets, and providing support to underprivileged children and youth. The ideal candidate is a warm communicator with strong organizational skills, ready to make a meaningful impact in the community.

Qualifications

• Strong communicator who is patient and passionate about helping families.
• Organized and detail-oriented with strong follow-up skills.
• Comfortable using WhatsApp and phone calls.

Responsibilities

• Engage with families to explain programmes and build trust.
• Follow up with families to encourage sign-ups.
• Update CRM records accurately with each interaction.

Skills

Communication

Organizational skills

Persuasiveness

Proactivity

Tools

Hubspot CRM

Job description

Company Description

Glyph Community is a Singapore-registered charity dedicated to advancing opportunities for underprivileged children and youth. Through structured weekly programmes based on our IPO framework and five pillars: Sports, Arts, Science & Tech, Life Skills, and Field Trips. We provide holistic development for our beneficiaries. We also offer after-school academic support to bridge learning gaps and ensure every child has access to quality education.

Role Overview

We are looking for a warm, driven, and persistent individual to join us as a Family Befriender . In this role, you'll play a key part in engaging with families, building trust, and guiding them through the sign-up process for our programmes. Your goal is to create meaningful relationships while consistently achieving sign-up targets.

Roles & Responsibilities

• Call and WhatsApp families to introduce and explain our programmes daily
• Build rapport and trust with families over time
• Consistently follow up with families to address concerns and encourage sign-up
• Be proactive and persistent in closing sign-ups and renewals
• Accurately update CRM records with each interaction
Complete all administrative steps of the sign-up process

Key Performance Indicators (KPIs)

• Number of families contacted
Number of successful sign-ups

Requirements

• Strong communicator who is patient, persuasive, and passionate about helping families
• Organised and detail-oriented, with strong follow-up and admin skills
• Comfortable using WhatsApp, phone calls, and Hubspot CRM
Highly responsive and proactive during designated work hours

Application Process

• Pre-Interview: Candidates should review our website to understand the eligibility criteria for families joining our programmes
• Interview 1: An introductory interview to get to know you better, including a mock phone call scenario to assess communication and soft skills
Final Interview: Shortlisted candidates will proceed to a final interview

Exact salary will depend on experience