Part-Time Customer Service Associate

THINKING CUP LEARNING ASIA PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Part time

Job summary

THINKING CUP LEARNING ASIA PTE. LTD. seeks a Singapore Manager (Sales Ops) to oversee customer engagement and support operations across multiple locations. This role contributes significantly to shaping enriching educational experiences for children aged 6 months to 11 years and involves managing a team to enhance the overall learning journey.

Qualifications

• Good availability for part-time work, especially during weekdays and weekends.
• Reliable, punctual, organized, and results-driven.
• Experience working with kids and families preferred.

Responsibilities

• Manage customer enquiries and sales operations effectively.
• Support administrative tasks and maintain student records.
• Assist instructors during class sessions and ensure student safety.

Skills

Customer Engagement

Administrative Support

Childcare Assistance

Communication

Organizational Skills

Job description

About Us

Chess at Three is a venture-backed early education company from New York, now rapidly expanding in Singapore. We deliver two award-winning, story-based learning programs for kids aged 6 months to 11 years:

• Chess at Three – teaches chess to children as young as three through storytelling and play
• Birchguard Quest – a fantasy roleplaying game for ages 6–11 that builds collaboration, confidence, and communication

With over 150,000 children taught globally, we’re growing fast and looking for passionate leaders to help us deepen our impact in Singapore.

About the Role

We’re seeking a Singapore Manager (Sales Ops) to lead enrolment, parent engagement, and sales operations across our Singapore locations. You’ll manage a growing team, shape the customer journey, and help families connect with meaningful enrichment experiences for their children.

Key Responsibilities

• Customer Enquiries & Sales
  Respond promptly and professionally to enquiries via WhatsApp, phone calls, and in-person interactions.
  Provide clear and accurate information about class schedules, fees, programs, and club policies.
• Administrative Support
  Accurately take and record attendance for all lessons.
  Assist with basic administrative tasks such as updating records, maintaining class rosters, taking payment, on-boarding.
• Holiday camps support
  Support smooth running of holiday camps that occur in the morning from 10am to 1pm; e.g., Usher students to class; Take and upload media for parents' viewing; Distribute snacks...
• Childcare Assistance
  Provide general support to instructors and staff during class sessions to help maintain a smooth and safe learning environment.
• General Support & Safety
  Maintain a welcoming and child-friendly atmosphere in the club.
  Assist in setting up and packing away class materials when required; light vacuuming.
  Follow all health, safety, and safeguarding protocols, particularly when interacting directly with children.

You’ll Be Great in This Role If You:

• Have good availability to support part-time work on Mondays to Fridays, 9-1.30pm (for the full week; school holiday camps); or on weekends (term classes). As we are building a team of part-timers, do let us know your general availability to be rostered in.
• Are reliable and punctual.
• Are highly organised, results-driven, and people-focused
• Communicate clearly, confidently, and with empathy
• Love working with kids and families and want to make a difference in early childhood learning

Join us to bring stories to life — and help shape the next generation of confident, curious learners